Missing Occupational Code for Employee

Thanks for the detailed information, @akaccountantvlb.

I appreciate your efforts in trying out some troubleshooting steps to fix the problem. I’m here to share some information about the prompt you encounter when filing your quarterly tax report.

We received similar reports from other users like you receiving the same error message. Our Product Team knows and is working to get this issue corrected as quickly as possible.

At this time, we don’t have a workaround. I suggest giving our Customer Care Team a call to add your account to the list of affected users so you will be updated as soon as a fix is implemented. Please have our representative link your case number to INV-27415.

An email will be sent to you with any new information to assure you’re up to date with the progress of the investigation. 

Here’s how to contact phone support:
1.    Sign in to your QBO account.
2.    Go to Help at the top right.
3.    Click Contact Us to connect with a live agent.

That should do it. Let me know how it goes after contacting them. If you need anything else, leave a reply below. I’ll be more than happy to help. Thanks for dropping by, I’ll keep an eye out for your response.

Hi there, @akaccountantvlb.

I’m here to share an update about the issue with the occupational code.

Good news! Our engineers already fix the problem and you should be able to file the quarterly tax report successfully.

In case you need tips and related articles in the future, visit our website for reference: QBO Self-help.

Post again in the Community if you have any other concerns, I’m always here to keep helping. Have a good one!

Two years after this was posted, I'm still having the same problem with occupational codes.  It is saying every code is invalid.  Any idea what is going on with this and why it's still a problem?

I’m chiming in on this thread to address your concern about entering occupational codes in QuickBooks Online (QBO), @riverviewpcare.

To sort this out, I’d recommend performing basic troubleshooting steps. In this manner, we can eliminate common errors that may occur in your company file. To start, please open your browser's private window. It isolates the cache, which is the common cause of a browser's unusual behavior.

Here are the keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If you can log in to your account successfully, clear the cache in the browser to prevent this from happening again. An excessive amount of cached data may cause QuickBooks to perform oddly. If you have another supported browser, you can choose that instead.

However, if you experienced the same after following the steps above. Then, it would be best to contact our Payroll Support Team. This way, they can look into your account securely and provide fixes in no time. You can refer to this article on how you can contact them and their support hours to reach out to them at a time convenient for you: Contact Payroll Support

Stay in touch if you have more questions about entering occupational codes. I’ll be around to lay a hand for help. Stay safe!