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SirielJeaB
Moderator

My application logs me out while I'm still using it. How can I stop this from happening?

Hello there, Rick. It's relevant to utilize the QuickBooks Online Desktop app efficiently. Let me share some details on how you can get back on track.

 

I appreciate your troubleshooting efforts in resolving your concern. However, based on your shared screenshot, I can see that you've opened and performed the instructions in your QuickBooks Online account in a web browser. It's the reason why it produces an Assistant and Search utilities after clicking the Help option.

 

Please know that the actions shared above are for the QuickBooks Online desktop app. The app lets you stay signed in for six months unless you sign out manually. However, the app occasionally behaves strangely due to stored files. To resolve your issue, let's reset the app data to give the program a fresh start. 

 

Ensure to sign in to your QuickBooks Online Desktop app for Windows or Mac instead and follow the steps above to have the Reset App Data option. Please see the screenshot for visual reference:

 

 

You can also check out this article for video reference and information on utilizing the app: Download and use the QuickBooks Online desktop app.

 

You'll want to create a QuickBooks Online shortcut or icon on your desktop. You can look into this article on how to do this for all browsers, whether you're using a Windows PC or a Mac: Create a desktop shortcut for QuickBooks Online.

 

I'm ready to back you up if you have other inquiries about handling the QuickBooks Online desktop app. I can share some necessary references. Have a good one.

margie286
Level 2

My application logs me out while I'm still using it. How can I stop this from happening?

Just to chime in here.  I have the same issue when using the app.  It logs me out after an hour no matter what I am doing.  This does NOT happen when I use a browser.  So, it is a problem with the app itself.  

Heide DC
QuickBooks Team

My application logs me out while I'm still using it. How can I stop this from happening?

QuickBooks has a timeout feature that logs you out after the maximum allotted hours for your account, margie286. I'll share some information to help maintain the security of your account.

 

In QuickBooks Online (QBO), you'll be logged out of the system automatically if you're inactive for a long period. Since you experience issues and unexpected logouts while using the app, I suggest refreshing your app's data to restore it to its default settings.

 

Here's how to refresh your app data based on your mobile device:

 

iOS:

  1. Go to Settings, then tap General.
  2. Tap iPhone Storage, then tap the QuickBooks Online app.
  3. Click Offload App.

 

For Android users:

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Tap YES to confirm.

 

If the issue persists, I recommend uninstalling and reinstalling the QuickBooks mobile app to clear out any potential glitches.

 

Alternatively, I suggest accessing your QBO through the web browser to continue your task.

 

You can also change the account's time-out preference to extend your time limit before the system automatically logs you out.

 

Furthermore, here's an article that you can browse through on how to solve if you're having speed issues with your QBO: Why is my QuickBooks Online slow?

 

If you need further help with logging your account in QBO mobile app, please don't hesitate to let me know by leaving a comment below. I'm always here to answer any questions you may have.

FishingForAnswers
Level 10

My application logs me out while I'm still using it. How can I stop this from happening?

@Heide DC  @heideDC  Does every staff member have a second account?

margie286
Level 2

My application logs me out while I'm still using it. How can I stop this from happening?

I just adore these "robotic" answers to issues here on this community support website.  Let me reiterate, I do not have the issues when logged into a browser.  It is only with the new QuickBooks Online App.  BTW, I am using a computer not a phone.  Thank you!

Eman_E
QuickBooks Team

My application logs me out while I'm still using it. How can I stop this from happening?

I appreciate your clarification of your concern here in the Community forum, margie286. I'll share more input about this.

 

Regarding your QuickBooks Online app installed on your computer, the steps provided by my colleague above will work, and you can follow those steps to achieve your goal.

 

Additionally, have you tried installing and uninstalling the application on your computer? If you have and the issue persists, you can contact our support team for further assistance. They have the necessary tools and expertise to help you resolve the problem.

 

Here's how:

 

  1. Sign in with your QuickBooks Online company.
  2. In the upper right corner, click on the (?) Help icon.
  3. Select Search, then click Contact Us.
  4. Write your issue or concern and click Continue.
  5. Choose a way to connect with them.

 

Moreover, if you are experiencing a timeout issue, it is crucial to set the duration to 3 hours for all users to ensure uninterrupted access to the application. To guide you through this process step-by-step and provide detailed instructions on how to adjust these settings effectively, please check out this article: Change the timeout duration in QuickBooks Online.

 

I'll be around if you need further assistance with handling the QuickBooks Online app. Just visit this forum anytime, and I'm here to help ensure everything runs smoothly for you.

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