Hello there, Rick. It's relevant to utilize the QuickBooks Online Desktop app efficiently. Let me share some details on how you can get back on track.

I appreciate your troubleshooting efforts in resolving your concern. However, based on your shared screenshot, I can see that you've opened and performed the instructions in your QuickBooks Online account in a web browser. It's the reason why it produces an Assistant and Search utilities after clicking the Help option.

Please know that the actions shared above are for the QuickBooks Online desktop app. The app lets you stay signed in for six months unless you sign out manually. However, the app occasionally behaves strangely due to stored files. To resolve your issue, let's reset the app data to give the program a fresh start. 

Ensure to sign in to your QuickBooks Online Desktop app for Windows or Mac instead and follow the steps above to have the Reset App Data option. Please see the screenshot for visual reference:

You can also check out this article for video reference and information on utilizing the app: Download and use the QuickBooks Online desktop app.

You'll want to create a QuickBooks Online shortcut or icon on your desktop. You can look into this article on how to do this for all browsers, whether you're using a Windows PC or a Mac: Create a desktop shortcut for QuickBooks Online.

I'm ready to back you up if you have other inquiries about handling the QuickBooks Online desktop app. I can share some necessary references. Have a good one.