My direct deposit is on hold i need to reactivate it

Hello there, @MR625.

The possible reason your direct deposit was placed on hold is that there are no sufficient funds. You'll to ensure the account you use for direct deposit has enough funds to avoid delays.

Then to reactivate your direct deposit, you can follow these steps below:

1. Go to the Employees menu.
2. Select My Payroll Service.
3. Click Account/Billing information
4. Sign in using your Intuit account credentials.
5. Select Activate and follow the instructions.

You can also check this article in the QuickBooks Desktop Payroll section for more detailed steps.

You might also want to check our Help articles to learn some tricks on managing your QBDT software. From there, you can read great articles and learn some best practices on managing your QBDT.

Do get back to us in case you have other concerns or questions. I'm more than happy to help. Take care and stay healthy!

I have been trying to activate my desktop payroll for a month, with no success.  Please have someone call me at [Removed].  I spent an hour on the phone last week and keep sending documents requested.  The case #[removed] and last week, the representative gave me another case # from our conversation [removed].  Please assist.  Thank you.

I got you cover, @LM2411.

To verify, are you getting an error code or message? I would appreciate it if you can reply to us with the error code so we can work it from there. In the meantime, I have a few more troubleshooting steps we can try to fix the issue. 

First, let's configure your firewall settings. Windows firewall blocks internet access for the QuickBooks program that'll cause errors during the activation process. Please refer to this article for the step-by-step process: Set up firewall and security settings for QuickBooks Desktop.

Next, add Intuit as a trusted site. This process will help QuickBooks payroll to work properly. Here's how.

1. Open QuickBooks Desktop. Then, go to the Help menu and then choose Internet Connection Setup.
2. Select Use my computer’s Internet connection settings, then hit Next.
3. Tap Advanced Connection Settings… This opens the Internet Options window where you can change the settings described below.
4. Pick the Security tab. Then, then the Trusted sites zone.
5. Snap the Sites button.
6. In the Add this website to the zone field, enter "https://*.intuit.com" and then Add. Repeat this step for "https://*.intuit.net", "https://*.quickbooks.com.", and "*.payroll.com". When you’re done, tick Close.
7. Hit Custom level...Scroll down to the Miscellaneous category. Under Access data sources across domains, pick Enable. Then, OK.
8. Click Apply and then OK to close the Internet Options window.

Lastly, download our QuickBooks Tools Hub and then run the Quick Fix my Program. This tool will repair program-related issues that include unable to activate payroll. Just choose Program Problems, then Quick Fix my Program from the launch pad.

After performing the above troubleshooting steps, please try activating your payroll service again.

Additionally, here's a link that covers all the tasks you can do when using the payroll service.

Let me know how it goes, or if you still have questions or concerns with payroll. I'm always here to assist you every step of the way. Take care and have a great day ahead.

Hi, How to reactivate direct deposit?

Thanks for joining the Community, chtax168.

You can reactivate your payroll service and its direct deposit feature from the My Payroll Service screen. Detailed steps for doing so are covered in JasroV's post.

If it continues occurring after reactivating your account, you can perform the troubleshooting steps in ShiellaGraceA's post.

In the event you want to discuss a hold on your account which could be preventing reactivation, I'd recommend getting touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have a lovely day!