Hi foodfactoryfairb,
I know how uneasy it is when files don't convert from QuickBooks Desktop to QuickBooks Online.
When you convert from QBDT to QBO, some payroll information will not be converted automatically.
This is how your payroll data will convert in QBO.
- Paychecks will transfer as regular checks. Once you set up your payroll in QuickBooks Online, you can create paychecks.
- QuickBooks Online imports the current paycheck information as lump sums. You'll need to enter past year-to-date payroll info for each employee.
- Employee addresses transfer but may require fixing. Addresses for states outside supported states (such as PR, AS, VI) will be left blank.
- Date of birth converts
- Gender converts
- Social Insurance Number will be converted.
- Direct deposit account numbers will be converted.
- Bank names will be converted.
- Routing numbers will be converted
- Transactions and payroll accounts will be converted.
- Liability refunds, adjustment transactions, and opening balance transactions will reflect as journal entries.
You can learn more about it in this article: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.
Since you already have a case number, I'd suggest reaching out to our Support for its update. Since this is a public forum, we're unable to check and share any updates.
You can learn more about the migration in this article: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.
I've also added this link that has details to get started with QuickBooks Online: Get started with QuickBooks Online.
Please know that you're always welcome to get back to this thread if you have other questions or concerns about the program. I'll be happy to answer them for you.
