Thank you for getting in touch with us, PhyllisM. I understand that your payroll is crucial for your work, and I'm here to help you with some information that can assist you in resolving the issue you are facing.
When running payroll, QuickBooks Online (QBO) usually marks an employee with an exclamation mark to notify that you need to supply missing employee profile information.
To resolve this, I recommend going to the Employee page and reviewing employees that has an exclamation mark icon beside their name. Here's a checklist to help you in adding missing details to your employee's profile:
- Employee's hire date
- Form W-4: Employee withholding info
- Salary or hourly rate
- Sick or vacation accrual rate
- Payroll deductions and contributions
- Payment method
- Direct deposit authorization (if applicable)
For more information on setting up your new QuickBooks Online Payroll Core, Premium, or Elite payroll service, check out this article. It contains all the necessary information to complete the setup: Get started with QuickBooks Online Payroll
Additionally, you can refer to this article to access payroll reports that help you view useful information about your business and employees: Run payroll reports in QuickBooks Online Payroll
Don't hesitate to reach out to us if you have further questions about payroll in QBO. The Community is always available to help you with your questions. Take care.
