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kanthony
Level 2

My register shows payroll from one acct but it was paid from another. I used one bank for ppp dollars but changed back, it now shows payroll & taxes in both accts.

 
7 Comments 7
MaryAnn_E
QuickBooks Team

My register shows payroll from one acct but it was paid from another. I used one bank for ppp dollars but changed back, it now shows payroll & taxes in both accts.

You have two options to correct the payroll to the right bank account, @kanthony.

 

First, you can transfer the payment to the correct bank account. When recording a funds transfer, just make sure that there's no duplicate transaction to avoid mistake or accidental duplication.

 

Here’s how:

 

  1. Click the +New button.
  2. Under Other, select Transfer.
  3. From the Transfer Funds From the drop-down list, select the bank account that the funds are coming out of.
  4. From the Transfer Funds To drop-down list, select the bank account the funds are being deposited into.
  5. In the Transfer Amount field, enter the amount being transferred.
  6. Edit the Date. Select Save and close or Save and new.

 

For more details on transferring funds, you can check out:  Transfer funds between accounts.

 

The other option is to delete and recreate the paycheck on your pay checklist. Let me show you how.

 

Here's how:

 

  1. Go to the Payroll menu and Employees.
  2. Click the Paycheck list link to open the submitted paycheck.
  3. On the Paycheck list page, click the amount under the Net Pay column to open the paycheck details.
  4. Click the Delete button from the Paycheck page.
  5. Put a check-mark in the I understand that this action cannot be undone checkbox, then hit Delete Paycheck.

 

Once deleted, you can now recreate the payroll with the correct information.

kanthony
Level 2

My register shows payroll from one acct but it was paid from another. I used one bank for ppp dollars but changed back, it now shows payroll & taxes in both accts.

Thank you for the suggestion but those aren't the correct accounts for the adjustment.  I have payroll and payroll taxes that need to be debited from the register because they were duplicates of the other account where they were correctly debited, but I have no idea what I am supposed to credit since I can't simply making an adjusting entry.

 

Thank you,

kanthony
Level 2

My register shows payroll from one acct but it was paid from another. I used one bank for ppp dollars but changed back, it now shows payroll & taxes in both accts.

Thank you for the suggestion and I apologize if I am not being clear.  I do not need to transfer funds.  The money came out of the correct account; however, the transactions for payroll and payroll taxes were automatically uploaded (not manually) into the register for both accounts.  In one account, I now have 8 incorrect transactions that need to be deleted; however, there is no option to delete them.  I am using QB online, so I am unable to make an adjusting journal entry.

kanthony
Level 2

My register shows payroll from one acct but it was paid from another. I used one bank for ppp dollars but changed back, it now shows payroll & taxes in both accts.

I'll  try to simply.  I have payroll and payroll transactions in the register for the wrong account.  There is no delete option and I am unable to make an adjusting journal entry because I am using QB online.  How can I make the necessary adjustment so I'll be able to reconcile my account?

MadelynC
Moderator

My register shows payroll from one acct but it was paid from another. I used one bank for ppp dollars but changed back, it now shows payroll & taxes in both accts.

Hi there, @kanthony

 

I can see you’ve posted the same concern on our page. I’d like you to know that my colleague already answered it. You can refer to this link to view the recommendation: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-my-payroll-for-june-myste....

 

For more reference about managing banking in QuickBooks, feel free to visit this resource. You can get more tips here on how other users organize their records. 

 

My door is always open if you need more help. Keep safe. 

calpal
Level 1

My register shows payroll from one acct but it was paid from another. I used one bank for ppp dollars but changed back, it now shows payroll & taxes in both accts.

You cannot delete Payroll transactions in QBO, I sure wish you could.  I am having this same issue.  payroll checks were written out of the correct account, but QBO posted them to my empty PPP account.  And now I cannot move them to the correct account in QBO.  I literally just need to change the account that QB shows the money coming out of, seems simple, but there is no way to do this and your help desk doesnt call back nor have an answer.

Ryan_M
QuickBooks Team

My register shows payroll from one acct but it was paid from another. I used one bank for ppp dollars but changed back, it now shows payroll & taxes in both accts.

Hi @calpal,

 

I'll share some insights on your situation about payroll accounts in QuickBooks Online (QBO).

 

I suggest you check your payroll preferences in QBO to ensure that it hits the correct accounts each time you process a pay run.

 

Here's how:

  1. Go to the Gear icon.
  2. Select Payroll settings.
  3. Click the Preferences link on the top of the page.
  4. Tap Accounting Preferences.

On this page, you can review each account assigned for your payroll accounts. Feel free to change anything if you see any wrong account that's assigned.

 

As for the generated transactions, you can contact our Technical Support team for further assistance. See this article for the steps: Contact Payroll Support. Please take note of their operating hours, so you know when they're available. 

 

Let me know if you have other questions about payroll accounts in QBO. I'll be sure to get back to you. 

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