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bluezonellc
Level 1

Need a call, unable to move forward with completing payroll due to qb system of needing payment updated which was done

 
3 Comments 3
AlcaeusF
Moderator

Need a call, unable to move forward with completing payroll due to qb system of needing payment updated which was done

Hello there, @bluezonellc.

 

Thank you for posting in the Community. You can speak to one of our support representatives by requesting a callback. This process would be much easier and faster for users in need of assistance.

 

To view the support details, here's how:

 

  1. Click the Help menu and select Contact Us.
  2. Provide a short description or tell us specifically how we can help you, then click Let's talk.
  3. Click Get a callback.
  4. You also have the option to click Message an agent if you want a chat agent instead.

Please also know that the Community is another available source for support other than phone or chat. We also have other users or members of the forum that can chime in and share what they know about the concern.

 

Additionally, here are some helpful references that you can check out once get back on track with running payroll in QuickBooks:

 

Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great weekend ahead.

Sammie-RX7
Level 2

Need a call, unable to move forward with completing payroll due to qb system of needing payment updated which was done

Unable to do payroll due to an error in early WA SUI Employer tax e-payment 3rd qtr.

JamesDuanT
Moderator

Need a call, unable to move forward with completing payroll due to qb system of needing payment updated which was done

Thanks for joining in on the thread, Sammie-RX7.

 

This has something to do with the employee setup. It is possible that you've incorrectly entered the details. Hence, the error occurs that hinders you from creating payroll. I'd recommend reviewing your employee profile and correct the necessary details. You can also use these links for reference regarding the Washington's setup:

If the same thing happens, I'd recommend following the steps provided by AlcaeusF to contact our Payroll Support Team. They can help you review this matter and ensure that you can run payoll.

 

Let us know if you need anything else so we can further assist you. Have a great day!

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