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omnidesign5
Level 1

No Direct Deposit

There are hundreds and hundreds of posts of companies whose employees didn't get paid but absolutely no update on what happened or how it is going to be resolved.  Has anyone gotten through or heard anything?  I've got over a hundred employees so that is a lot of paper checks not to mention that we can't have employees paid twice if the direct deposit eventually goes in!

3 Comments 3
Catherine_B
QuickBooks Team

No Direct Deposit

Hello omnidesign5,    

 

Thank you for reporting this in the community. We have resolved the issue from this morning which prevented some direct deposits from being processed as normal. We expect to see funds available in your employees' bank accounts by the end of the day today.    

 

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd.    

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

Qct
Level 1

No Direct Deposit

I have some employees that still did not get their direct deposits today while others did. Can these deposits happen now that banking is closed in NY? Is QB aware there are still outstanding issues? The communication on this has been terrible 

KlentB
QuickBooks Team

No Direct Deposit

I know that this hasn't been easy for you and your employees, Qct.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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