Ohio unemployment report displaying weeks worked wrong

Hello there, Hubertax1.

If your company recently switched to the Diamond Enterprise Desktop version with updated payroll, and you're encountering issues with the Ohio unemployment report reporting weeks worked incorrectly, there could be a few potential reasons for this discrepancy in the migration process. 

However, we can try to double-check your Preferences if your Pay Frequency setup is set to Biweekly.

1. Go to the Edit section and press Preferences.
2. Select the Payroll and Employee section, then direct to the Company Preferences.
3. Refer to the Employee Default tab, and verify and change it to Biweekly under your Pay Frequency.

Once done, run the report once more then observe the changes. However, If the issue persists after checking the above points, reach out to the QuickBooks Desktop technical support team. They should be able to assist in troubleshooting the Ohio unemployment report and resolving any software-related issues.

By systematically checking these potential sources of the problem, you should be able to pinpoint the cause of the Ohio unemployment report reporting weeks worked incorrectly and take appropriate action to rectify it. I'm still here if you need further assistance regarding this topic.

Biweekly was already set as default.  Any other suggestions?  Could it be a glich in the payroll update?

Hello there, Hubertax1.

I'd like to route you to our support team to best handle your concern in QuickBooks Desktop (QBDT).

Since you still get the same issue even though the preferences were set to Biweekly. I encourage you to reach out to our QuickBooks Payroll support team so they can further investigate the issue. They have the necessary tools to securely check your account setup to provide an accurate resolution to your concern. They can also create a ticket for investigation if needed.

Here's how:

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact Us and then enter that you get Reminder prompts and Continue.
3. Then, choose to chat with us or Have us call you.

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Payroll Support.

I'm leaving this article for future reference in handling payroll reports, importing and exporting data in QuickBooks:

• Run payroll reports
• Import and export data in QuickBooks Desktop

Tag me in the comment section if you have clarification or additional concerns about managing unemployment reports in QuickBooks. I'll be around.

The report must not be picking up payroll checks from before we switched to the Diamond edition.  All those checks are in QuickBooks.  Not lost.  I ran a report for 2nd quarter and we have only had one payroll run for 2 weeks of payroll and the weeks worked refect 2 on every employee.  So I am confident that there is nothing that we can do.  I will hand count the weeks for all 70 employees for 1st quarter and keep a watch on 2nd quarter that it is still calculating right after the next payroll run this week.

I'm seeing the same thing with QB Premier Plus Non-Profit, with the payroll report "UI QTD Report..." (under File Forms) showing it correctly, but the Excel spreadsheet output (menu->Create State SUI E-File) is wrong (less)...sometimes showing zero weeks of credit when it also shows dollars paid. If they were paid all 13 weeks, those appear to be correct...

We appreciate you for joining the conversation, @OneTallShort. I'm here to ensure you'll get accurate data in the Excel spreadsheet of your payroll report.

Before exporting your payroll report to Excel, ensure that you have the latest version of QuickBooks Desktop installed on your computer. 

Then, double-check the report customization to verify that you've selected the correct date range, employee list, and other relevant details for the report. Once everything's fine, export the report again.

Please note that files exported to Excel will be presented in a protected view. To view its complete details, click the Enable Editing button on the yellow message bar.

If the issue persists, please check the system requirements for your version of QuickBooks Desktop and Microsoft Office. I suggest referring to the appropriate support articles for the specific versions you are using:

• QuickBooks Desktop 2022
• QuickBooks Desktop 2023
• QuickBooks Desktop 2024

If your Microsoft Office is not compatible, we recommend upgrading it to the latest version. If it's compatible but still has issues, let's repair your MS Office.

If none of these steps resolve the issue, proceed to Steps 4, 5, and 6 in this article: Fix export to Excel issues in QuickBooks Desktop. 

Moreover, you may create a memorized report so you won’t have to go through the customization process again in case you need the same information in the future.

Please leave a reply below if you have any further concerns or questions about managing payroll reports in QuickBooks, @OneTallShort. We're looking forward to providing the best solutions you need.