I have details of why this is happening, Eleblanc.
There's an ongoing issue about not being able to send paystub notifications after payroll is created and submitted. Our engineers are working to get this fixed as soon as possible. However, your team members will still be able to access their paystub from Workforce. Only notifications are impacted by this problem.
In the meantime, I recommend reaching out to our support team so you'll be added as one of the affected users. To do so follow the steps below:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose Get a callback.
They are available from Monday to Friday, 6 AM to 6 PM PT.
In line with this, you can also find reports about employee information, wages, taxes, and deductions. Here is the list of reports that you can use to take a closer look at your business and employees. I've added this article for more information: Run Payroll Reports.
You can always let us know if you have further questions about payroll notifications or anything about running payroll. We're here to make sure everything is covered.
