Overpaid Payroll Liabilities

sarahkab405 · ‎August 01, 2020

I pay in weekly for federal taxes after completing each payroll. Last quarter (Q2), I erred by paying the amount of net wages one week instead of just the federal withholding on the EFTPS website. I called my accountant right away to remedy the situation, and he told me create an additional federal withholding line item and subtract the amounts each week until I was back on track. Three weeks later I was back to paying whatever amount was in the liabilities tab. However, now in creating my 941 to send, the payroll liabilities are off by the same amounts I deducted each week to compensate for the overpayment. Help?

GlinetteC · ‎August 01, 2020

I appreciate you taking the time to visit the Community and elaborating your concern, sarahkab405.

The QBDT support team will be your number one resource for this. They have available tools to take a look at your account in a secure environment. I would suggest reaching out to them to further assist you regarding the payroll liabilities.

Here's how to contact them:

Go to Help, then choose QuickBooks Desktop Help.
Click Contact Us.
Enter the details of the issue in the box, then click Continue.
Select the best support option for you.

To ensure we address your concern on time, please check out our support hours.

If you have any other concerns, please post them anytime here.

sarahkab405 · ‎August 03, 2020

I spoke with an agent via chat and was told I would receive a call to resolve the issue. No one called, so I started a new chat. I then received a call, explained my situation, and thought maybe I was on hold but was hung up on after about 10 minutes. This all took place in about an hour and a half without any help in the end.

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Overpaid Payroll Liabilities

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