password taking person to old versions but unable to get into 2020 version

 Thanks for the details, 

For us to take a look at your account, I recommend reaching out to our Payroll Support team. We have agents there that can do a screen share with you and verify why you're unable to change the address.

Here's how you can conctact them:

1. From the Help menu, select QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter, I'm unable to change the address on my payroll account.
4. Click Continue.
5. Choose how you'll want to connect with us.

I'm just a post-away if you have other concerns. Keep safe!

I just saw your message at almost 6pm on Friday.  Can I reach you on Saturday?   I have been trying to get to the solution you proposed for a couple of weeks with no luck.  I will try to use the words you suggest to see if I can get someone to help me.  I do appreciate the suggestion.  Can you e-mail me directly at [email address removed] so I know if I can try tomorrow afternoon or Sunday  or if I need to wait until Monday am.

Thank you very much for answering my question.

Hi, Frustrated19.

I appreciate you for trying to communicate with our Customer Care Team.

Yes, you can contact our support on Saturday at any time, any day if you're QuickBooks Desktop Assisted Payroll. But if you're using Basic, Enhanced, and Standard, they are only available Monday - Friday, 6:00 AM to 6: 00 PM, PST. 

You can also chat with our expert by tapping the link under Chat with us online in this article: Contact Payroll Support. 

I've also included articles on how to manage or recover passwords, subscriptions, and other related topics. 

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Please let me know how the call goes and if you have other questions by clicking the Reply button below. The community is open 24/7 to answer various questions. Keep safe!