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Pay Contractors with Direct Deposit

I'm not able to pay contractor with direct deposit because it won't accept my social security number in the place where you put in EIN, even though the pop up box says I can use my ss # as a sole proprietor.


2 Comments 2
QuickBooks Team

Pay Contractors with Direct Deposit

Glad to see you in the Community, SoVermont.

Let’s perform the browser troubleshooting steps so you can set up the direct deposit for contractors.

You can start by opening QBO via the incognito mode or private browsing. This type of session blocks websites from data and is a good place to start to see if the issue is caused by the cache.

Here’s how to bring up a private window for each browser:


  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

If you’re able to set up the direct deposit, you go back to your main browser and clear the cache. The cache stores temporary internet files from your browsing history to help your browser quickly load the pages.


If none of these suggestions work, I recommend you get in touch with our QBO Care Team for further assistance. They have tools to check why the program will not accept your SSN. Then, guide you through the steps to fix the issue once the solution is available.


To reach them:


  1. Click on the Help icon at the top to display the QB Assistant window.
  2. From there, tap the Talk to a human menu and enter the issue/topic.
  3. Follow the on-screen instructions to complete the process.
  4. Select Message an agent for real-time assistance or Get a callback.

Here's an article that covers all the information on how to set up the direct deposit for vendors and instructions to process payments via this feature: Pay a contractor with direct deposit. 

Keep me posted if you have any other concerns or questions. I’ll be glad to lend a helping hand. Enjoy the rest of the week.

QuickBooks Team

Pay Contractors with Direct Deposit

Hello there, SoVermont.

We’re you able to enter the SSN with the steps I provided? I want to make sure you’re able to pay the contractor using the direct deposit feature.

Click the Reply button if you need assistance with QBO. I’ll be happy to assist further. Wishing your business continued success.

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