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Lance Flynn
Level 1

Paycheck mistake

I approved a paycheck for direct deposit and later realized there was an error in hours. I deleted the paycheck in Intuit at least a couple of days before the direct deposit was to be made. Before I create a new and correct paycheck, I'd sure like to be able to confirm that Intuit "got the message" and does not pay that incorrect amount. Is there a way to get such a confirmation?

1 Comment 1
MadelynC
Moderator

Paycheck mistake

I’m here to help ensure your employees won’t receive the incorrect amount, Lance.


In Intuit Online Payroll, the only way to confirm the employees' paychecks amount is to contact our payroll support. They can check your submitted payroll to make sure your employees will receive their pay with correct amounts.


You can use this contact link to connect with us or simply fill out this form to chat with an expert.


I’ve attached this reference in case you want to know what impacts direct deposit processing: Direct deposit processing & banking holiday timelines. It also includes details on how to make sure employees get paid on time.


Don’t hesitate to let me know if you need further assistance with your payroll. I'm always here to help you out. Keep safe!

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