Payment form won't work setting up new account. Any tips? Chat specialist couldn't help. No answer when calling in, stuck on hold. Call back doesn't work either.

As additional option, explore this 3rd party payment service

https://veem.grsm.io/veems

Really?! Your suggestion is not using your own service? This is pretty ridiculous. How did your customer service get SO bad! I guess the only option I have since NO ONE is helping me will be to just cancel this new account and try signing up all over again. If that doesn't work guess I literally just CAN'T use your service. Pathetic.

@jon33 

I am not part of the company and just a community member like you. 

Hi jon33.

Thank you for posting here in the Community.

Thank you for your option @plung, this may be quite uneasy for you, @jon33. Rest assured, I'll exhaust everything I have keeping you in touch with us.

Please verify what type of payment you are referring to assist you all the way.
 

If this is about payment for subscription, let's do some basic troubleshooting to see if this a browser or account issue.

Use a different browser, I suggest Firefox or use a private browser, using this prevent cookies from getting ads using internet files used by marketing companies.
 

Here  are the shortcut keys:
Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N
 

If this resolves the issue, clear the browser's cache, sometimes the stored pieces of files overwhelm the application that causes to malfunction. Clearing it will also boost the browser's performance.
 

Should you ask more, please leave a message if you need anything else. I'm always here to help you. Stay great, as always!