Payment form won't work setting up new account. Any tips? Chat specialist couldn't help. No answer when calling in, stuck on hold. Call back doesn't work either.

As additional option, explore this 3rd party payment service

https://veem.grsm.io/veems

Really?! Your suggestion is not using your own service? This is pretty ridiculous. How did your customer service get SO bad! I guess the only option I have since NO ONE is helping me will be to just cancel this new account and try signing up all over again. If that doesn't work guess I literally just CAN'T use your service. Pathetic.

@jon33 

I am not part of the company and just a community member like you. 

Hi jon33.

Thank you for posting here in the Community.

Thank you for your option @plung, this may be quite uneasy for you, @jon33. Rest assured, I'll exhaust everything I have keeping you in touch with us.

Please verify what type of payment you are referring to assist you all the way.
 

If this is about payment for subscription, let's do some basic troubleshooting to see if this a browser or account issue.

Use a different browser, I suggest Firefox or use a private browser, using this prevent cookies from getting ads using internet files used by marketing companies.
 

Here  are the shortcut keys:
Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N
 

If this resolves the issue, clear the browser's cache, sometimes the stored pieces of files overwhelm the application that causes to malfunction. Clearing it will also boost the browser's performance.
 

Should you ask more, please leave a message if you need anything else. I'm always here to help you. Stay great, as always!

this happened to us and come to find out during the migration process somehow we lost anyone being assigned to the Admin Role....As Admin you can make payments to start new services or cancel services.  I'm still however having issues downgrading an Im trapped in the Elite Payroll and QB Advanced. at over $350/ month when it used to be buy the CD and you has service until you wanted to upgrade.  Now you can't go back to desktop or export payroll into the desktop book keeping software.  Our data is all crewed up and our employees information migrated into a Vender category which require manual adjustment, line by line.  Try setting up and employee when their name is already in the system as a vendor dating back to 2009 to now.  Good Lord this is a mess.  We have been trying to fix this debacle since October 2022 and have yet to fine taxes properly with the IRS or shareholders as an S-Corp. The penalties are going to be exorbant not to mention the payroll filing were always late by 2-3 day resulting in late fees and interest, and some filings never submitted at all by quickbooks.