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samarthsikotara-
Level 1

payment scams

i am the vendor.

 

My client said - he has paid me on Monday.

 

He has the same day lead time.

 

Today is thursday and still I haven't received any payment notification from qbo and no idea on where's the payment?

 

Another scam?

 

I have contacted your support team a total of 1000+ times.  Scam?

 

They are not helping me at all. I am not getting any response, my payment. zero help.

 

Is this another scam going on? You have stolen my hard earned money.

 

Your support team is useless I would say. they are just closing the chat.

2 Comments 2
Erika_K
QuickBooks Team

payment scams

I sincerely appreciate your effort in reaching out to our support team, samarth. Your commitment of time and energy to contact us is acknowledged and valued. Thank you for contacting our live support team. I value your initiative in finding ways to resolve your issue through the Community space.

 

Here in the QuickBooks Community forum, we always strive to address all our customer concerns. However, it's important to note that the forum is a public space visible to all users. Due to this public nature, we're unable to access or discuss specific account information here for security reasons. Given the sensitive nature of account-related issues, we recommend continuing your conversation with one of our Payments Specialists. These experts have access to advanced tools, including secure screen-sharing capabilities. By working directly with a Payments Specialist in a private environment, you'll receive personalized support that addresses your specific account concerns while maintaining the highest level of data protection and confidentiality.

 

I'll show you how you can reach out to them:

 

  1. Visit this link: Chat with us.
  2. Enter your email address, name, and your concern.
  3. Click the Start Chat blue button.

 

Additionally, if you have a Merchant or Payments account with us, we can log into your account to review the activity time frame. Following this will allow us to check the current status of your payments based on the information available in QuickBooks. Alternatively, we can contact your client or employer for further clarification regarding the status of your payments.

 

I'll guide you on how you or your client can verify:

 

  1. Sign in to this website.
  2. From the top menu, click Activity & Reports.
  3. Click Transactions.
  4. From the drop-down menu, choose your search criteria: Specific date / Range of dates, etc.

 

Efficient and reliable payment processing is of utmost importance, samarth. I understand how essential it is for you to have a smooth experience with your transactions. Although we're unable to access your account details in this public forum for privacy and security reasons, please know that our dedicated support team is fully prepared to assist you in resolving this issue as swiftly and securely as possible. I'm committed to ensuring your peace of mind throughout this process.

samarthsikotara-
Level 1

payment scams

Again you are not reading my messages.

 

Should I repeat 10000 times same thing? Do you know English?

 

I have contacted your support team a total of 10000000+ times.  Scam?

 

I am vendor. My client has sent the payment on Monday.

 

today is friday. I still haven’t received the payment. 

 

My client has same day lead time.

 

have you stolen my payment ? Yes/No?

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