Payroll ACH wont send

RhondaL · ‎March 06, 2026

Hello,

I am having an issue with sending the ACH scheduled payroll. The ! states problem adding new data to Quickbooks. Inconsistent data in downloaded employees.

I have double check all employees data and everything is the same as it normally is. I updated to the current version, updated payroll setup and everything says complete. So I unselected direct deposit and printed the paychecks.

The problem is that the checks still say send and I don't want to pay people twice. I cant delete the transactions because they are now printed checks.

How do I get rid of the to Send error ?

ThomasJosephD · ‎March 06, 2026

Hi RhondaL, I appreciate the troubleshooting you have done to resolve this. Based on the error message you have shared, this specific issue typically occurs when payroll data is sent from a restored backup.

To keep your records accurate and up-to-date, I recommend connecting with a live payroll expert for a quick review of these records.

To determine the most convenient time to reach, please check our support hours.

Please don't hesitate to reply here if you require further assistance.

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