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It's good to see you here in the Community, @Tracy241!
I want to make sure your direct deposit issue is taken care of. I'd like to redirect you to the best support group available to get this addressed right away. Beforehand, let me share some information about canceling a direct deposit (DD) payment.
QuickBooks may allow you to either delete or void a paycheck. Voiding it changes your paycheck records and updates its dollar amount to zero. You may need to make adjustments to balance your books. This doesn't stop a direct deposit from processing and doesn't return funds to you. You can stop a payment by deleting it before the cut-off time. This removes the transaction from your payroll.
I recommend contacting our QuickBooks Payroll Team. This way, they can trace the direct deposit and help you correct it. To reach them, you can follow the steps below:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
Finally, I encourage checking out the following resources that explain the different payroll statuses and how to fix direct deposit issues:
Let me know if you need additional assistance with running payroll in QBO and please update me on how the call goes. I want to make sure that this matter is resolved for you, @Tracy241.
