Payroll billing terms misleading information

EZVik · ‎May 20, 2020

I have started paying my contractors with DD in April (QB Payroll core). With an unpleasant surprise, I learned that my card was charged with the same amount of contractors for the next billing period in May. I called QB support and was assured, that it was correct since the contractors had remained active in the system. Yet, QB Payroll Core terms are clearly stating:

- Contractor payments via direct deposit are $4/month for Core, per contractor payment. -

Meaning, and I remember that clearly before I turned the DD option on, pay as you go basis. And it is absolutely nowhere said that I MUST deactivate the contractors in order not to be billed for them.

I would like to have an official explanation for the matter, please.

MirriamM · ‎May 20, 2020

Thank you for sharing this information, EZVik.

I’d love to assist checking the charges into your account. However, since this is a public forum, I’m unable to provide details in regards to concerns related to billing and can't pull up your account in a secure environment.

Thus, I recommend reaching out to our Customer Care Team once more for assistance in verifying the charge. You can check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

I’m here to help if you need anything else. Have a fantastic day!

EZVik · ‎May 22, 2020

That's the problem actually. I reached the tech support twice and both times they were not helpful. Are they able to open a dispute?

MariaSoledadG · ‎May 22, 2020

Thanks for getting back to us, EZVik.

Our technical support will be able to help you process any billing disputes and charges. You'll have to contact them again. They have the tools to pull up your account in a secure environment and verify if you're eligible for a refund. Let me guide you on how to reach them.

Sign in to your QuickBooks Online company.
Go to Help (?).
Select Contact Us.
Enter your concern, then select Let's talk.
Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.

For future reference, you can check out these articles on how you can manage your account.

Feel free to let us know if there's anything else you need. We'll always be right here to help you anytime.

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Payroll billing terms misleading information