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Reena2409
Level 1

Payroll checks are not showing up in my bank registry?

Why do I have random payroll checks not show up in my bank registry?
3 Comments 3
ReymondO
Moderator

Payroll checks are not showing up in my bank registry?

There are a few potential reasons why paychecks may not appear in your register, @Reena2409. Let me outline some scenarios and solutions to help you resolve this issue.

 

One possibility is that your bank register might be filtered to display specific transactions only. To address this, you'll need to adjust the filter settings in the register. Here's how:

 

  1. Go to Accounting, then click the Chart of Accounts tab.
  2. Find and select the check register by clicking the View register link.
  3. Click the Funnel icon, then change or review the filters.
  4. You can also check the DATE or Ref No. Type columns to sort the transactions.

 

Another reason could be that those direct deposit transactions might have been recorded under a different account. To check this, follow these steps:

 

  1. Go to the Payroll or Workers menu, then click the Employees tab.
  2. Click the Paycheck list link.
  3. Check the account under the Paid from section.

 

If you need to correct and change the bank account, you can check this article for the steps: Change your payroll bank account.

 

Would you like to delve deeper into your business finances? QuickBooks offers various payroll reports that provide valuable insights into your business and employees.

 

Please feel free to reach out if you have any further questions regarding the review of your payroll checks in the bank register. We're here and ready to assist you.

atlanticcoastland1
Level 1

Payroll checks are not showing up in my bank registry?

After trying all troubleshooting options my last payroll is not showing up in my register.

ShangY
QuickBooks Team

Payroll checks are not showing up in my bank registry?

I want to express my appreciation for your diligent efforts in following the troubleshooting steps shared by my colleague regarding the issue of your last payroll check not appearing in your bank register, @atlanticcoastland1. I want to ensure we get this sorted out for you, so I’d like to connect you with our live support team. They’ll be able to help you look into this further.

Here's how you can contact them:

 

  1. Open your QBO account and select the Help (?) icon.
  2. In the search field, type in your question or issue.
  3. Click on Contact Us, then choose a way to connect with the right expert:

 

  • Chat with an expert
  • Schedule an appointment (For Advance users)
  • Get a Callback from the live expert

 

Our support team is available by phone from 8:00 AM to 7:00 PM, Monday through Friday. You can also chat with them live on weekdays between 8:00 AM and 10:00 PM, and on the weekends, they’re here for you from 8:00 AM to 6:00 PM.


Please know you're always welcome to share your thoughts and questions regarding your payroll checks. Your concerns matter to us, and we are here for you. You can always count on us to provide the answers and support you need. 

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