Payroll data can't be sent

I'll make sure that you can get rid of this error, mrd0273.

The error that you've encountered usually occurs when there's a certain patch note or update that wasn't downloaded to the program. To isolate the issue, you'll want to make that you're using the latest QuickBooks Desktop product release version and tax table. Here's how:

1. Go to the Help menu.
2. Choose Update QuickBooks Desktop.
3. Go to the Update Now tab. You can select the Reset Update checkbox to clear all previous update downloads.
4. Select Get Updates to start the download.
5. When the download finishes, restart QuickBooks.
6. When prompted, accept the option to install the new release.

7. Get the latest payroll tax table update.

However, if the same thing happens, I'd recommend sending your usage data . This will allow you to synchronize your payroll data to our server.

I'm also adding this article to help track your payroll transactions in QBDT: Customize payroll and employee reports.

Feel welcome to visit us again here with any concerns or questions you may have. The Community always has your back.

It didn't work. I still don't have the ability to send payroll data.

Your advice did not work. I did it 4 times. The attached message is still there. When you stated "However, if the same thing happens, I'd recommend sending your payroll data or usage data". I can't because that option doesn't exist anymore under th...

I do appreciate your time in performing the troubleshooting steps, mrd0273.

We can look further into your account on what's causing the issue of not being able to send payroll data. I want to direct you to our Phone Support Team who has the tools to remotely check your company file and investigate it. 

Here's how to contact us: 

1. Click the Help menu and select QuickBooks Desktop Help.
2. Select Contact Us and then enter something like Unable to send payroll data.
3. Click Let's talk and select the best way you'll want to reach out to us.

For our phone agents to assist you immediately, you can check their available support hours here. 

Feel free to leave a reply if you have other payroll questions. I'm just around the corner to help you. Take care!