Hi there, office.paragondo.
I've recently answered the same concern earlier. We are fully aware of this situation and our engineers are checking on it right now.
In the meantime, I suggest you contact our payroll support team. This way, they can check on the status of your payroll account.
Here's how:
- Go to Help.
- Select the Search tab.
- Click on Contact Us.
- Type in a brief description of your concern, then click Continue.
- Choose a way to connect:
- Start a chat with a support expert.
- Get a callback from the next available expert.
It will also provide details for the availability of each option.
Thank you for the patience. Let me know if you still have follow-up questions about payroll. I'll keep in touch. Have a nice day!
