Payroll error - says "having trouble getting your next paydate right now"? Paydate is on Friday, banking holiday, and understand I need to run 24 hours before, but can't

I understand the importance of getting your employees paid on time, @usercmurfiniii. I'll be glad to share some troubleshooting steps to help you run your payroll.

You're right, since your payday falls on a Friday holiday, you'll need to submit payroll one day earlier than usual. What you experienced right now may be caused by stored cookies and cache, that block you from running your payroll. In this case,  we can perform the basic troubleshooting steps to fix the issue. Here's how:
 

1. Restart your browser.
2. You may run your payroll in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
    

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and gets started on the tasks at hand. However, if the incognito window didn't work, you can use another supported browser.

You may refer to this article for more details: Troubleshooting browser problems.

However, if the issue persists I'd suggest reaching out to our QuickBooks Online Payroll Support Team. That way, they can investigate further about the issue.

I've also added this article for more details about how to make sure your employees get paid on time when there’s a holiday: How do federal holidays affect my direct deposit?

Furthermore, in case you'll want to run payroll reports in the future, you can check out this article: Run payroll reports. This includes all the lists of payroll reports available in QuickBooks Online.

Please don't hesitate to come back if you have clarification or additional information about your concern. I'm always here to help you. Stay safe!

We are on auto-payroll and received this message. Why would there be an issue with the next pay date as our pay dates do not change, 1st and 15th of each month. No holidays involved for our upcoming payroll.

Hey there, @TerriBrown. 

I appreciate you chiming on this thread and asking more detailed questions about this payroll error you're receiving. 

At times, QuickBooks will have behind the scenes glitches or errors that occur. Don't worry, our Customer Support Team can take a further look at your account to see why this is happening when you are on auto-payroll. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Click the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and select to Get a callback. 

It's that easy! 

Keep us updated on how it goes. It's my priority that you get this taken care of to as soon as possible. Have a great day! 

I'm finding this message on all my payroll clients in both Chrome and incognito window.

Hi, @Terry_VCS. I wish you didn't experience such inconvenience when running payroll in QuickBooks Online (QBO).

I appreciate you for accessing your QBO account using the incognito window. 

Please know that we are aware of this issue and currently the message displayed on the Payroll Overview does not block you from running payroll. That said, you're still able to process and submit payroll and do your normal payroll tasks.

Also, rest assured that our Product Engineers are still working on a solution to the said error. If the status of the behavior changes, we will be sure to communicate that to you. 

If you're not able to run payroll, I suggest contacting our Payroll Support Team. They have the necessary tool to pull up your account securely and further investigate the issue.

Here's how to contact them:
 

1. Click the Help (?) icon at the top.
2. Select Contact Us.
3. Enter your issue or question, then select Continue.
4. Choose to Start a live chat, or Call us.

Please consider checking our available hours to ensure we address your concern timely.

I'm adding this article to learn how to manage payroll: Get started with QuickBooks Online Payroll.

Feel free to leave a comment below if you have additional questions about QBO Payroll. We'd be glad to help. Stay safe.