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Welcome to the QuickBooks Community, @caroline-brooks.
When you experience issues with QuickBooks Online (QBO) that could be browser-related. It's recommended to clear your browser cache. Cache and cookies are stored to improve browsers' background processes, however, too much can accumulate and can cause some odd behaviors.
Let's perform some basic troubleshooting steps that will help you to fix the issue:
For more details, you may refer to this link: Troubleshooting browser problems.
However, if the issue persists after doing the troubleshooting steps above, I recommend contacting our QBO Care team. They use specific tools to do a remote session and will verify what causes the issue and fix it for you.
Here's how:
Fill me in if you have other QuickBooks concerns, I'm always here to help. Stay safe and take care always.
Welcome to the QuickBooks Community, @caroline-brooks.
When you experience issues with QuickBooks Online (QBO) that could be browser-related. It's recommended to clear your browser cache. Cache and cookies are stored to improve browsers' background processes, however, too much can accumulate and can cause some odd behaviors.
Let's perform some basic troubleshooting steps that will help you to fix the issue:
For more details, you may refer to this link: Troubleshooting browser problems.
However, if the issue persists after doing the troubleshooting steps above, I recommend contacting our QBO Care team. They use specific tools to do a remote session and will verify what causes the issue and fix it for you.
Here's how:
Fill me in if you have other QuickBooks concerns, I'm always here to help. Stay safe and take care always.
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