Payroll has over 2000+ payroll items causing a P038 all of a sudden, need help.

WilliamB89 · ‎August 31, 2023

So my client has a massive QB file with many employees, payroll suddenly popped a PS038 error and we followed the following instructions:

"Step 3: Identify stuck paychecks

Go to Edit, then select Find.
Select the Advanced tab.
Go to the Advanced tab.
In the Choose Filter section, select Detail Level from the Filter list.
Select Summary Only.
Go back to the Filter list. Scroll down to select Online Status, then select Online to Send.
Then select Find, and you'll see paychecks that weren’t sent to Intuit.
Take note of the "Number of matches" on the Find window. Proceed to Step 4.

We found over 2000 stuck payroll items. QB support advised us to delete every single one, then told us there is no way to change the status to a static state in batch or bulk. This has caused a lot of disruption for their business, as the history of payments is very important to them.

QB support is now saying they have to go to each prior entry on the old company file, and input every one, a;; 2000+ of them manually and by hand, by editing them, adding identical transaction inputs and then clearing the old ones. This has caused them to lose time and function as it cannot be done in any reasonable amount of time.

I did see an article on merging the data over, but unfortunately ive yet to find a way to isolate the data from this list, change it from "online to send" to something that wont lock up the payroll, and import or merge the data so its in there but not in a way that will lock up the software. I need advise here, will this client have to input the items one at a time and there is no way around it? what options do we have?

DebSheenD · ‎August 31, 2023

Hello, @WilliamB89.

Thanks for letting us know that you've spoken with support. I agree with our support that you'll have to manually input the payroll item to make books accurate.

Here's how to set up a salary payroll item:

Go to the Lists menu, then Payroll Item List.
From the Payroll Item drop-down, choose New.
Click Custom Setup. Then Next.
Choose Wage. Then Next.
Pick Annual Salary. Then Next.
Select Regular Pay.
Select Next.
Enter a name for the salary item that easily identifies it.
Hit Next.
Select the expense account used for tracking wages. Then tap Finish.

Please check this article for more details: Set up payroll item in QuickBooks Desktop.

Then, refer to the following article for more information about using the diagnostic tool in QuickBooks Desktop for any missing information and discrepancies: Run payroll checkup.

Please let me know if there's anything else I can do to be of assistance. I'm determined to ensure this payroll liability issue gets straightened out. Have a great day.

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Payroll has over 2000+ payroll items causing a P038 all of a sudden, need help.

"Step 3: Identify stuck paychecks

Payroll has over 2000+ payroll items causing a P038 all of a sudden, need help.

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