payroll numbers

Thank you for posting here in the Community, @me lout. 

I'll share some insights about your employee's payroll numbers. Do you mind telling me if this is the employee's first paycheck? I recommend reviewing the amounts to see if there are pay types added. Check the employee's payroll setup as well.

I've included an article that will assist you in viewing relevant data about your business and employees: Run Payroll Reports.

If you have any more questions or concerns about your payroll entries, don't hesitate to comment below. I'm always here to assist you. Have a great day ahead!

Yes this is first paycheck. 

It's nice to have you back here, @me lout.

Allow me to help you resolve the incorrect amount of the employee's first paycheck.

Usually the earnings reflected on the paycheck comes from the pay types you've set up for them. You might want to check the employee's profile and review the pay type you added for them.

Here's how to add or remove a pay type from your employee:

1. Go to Payroll, then Employees.
2. Select your employee.
3. From Pay types, select Start or Edit.
4. Select any of the following:
   • Pay type ▼ for hourly, salary, or commission only.  If your employee has multiple hourly rates, select Hourly 2 or Another hourly pay type. You can rename these hourly pay types.
   • Common pay types ▼ for overtime, holiday pay, bonus, or commission. 
   • Time off pay policies ▼ for paid time off like sick or vacation.  Check out Set up and track time off in payroll to set up or change policies.
   • Additional pay types ▼ for other pay types like tips, reimbursement, allowances, or fringe benefits. 
5. Check the pay types your employee needs.  Uncheck any your employee doesn’t need anymore. 

If the employee doesn't have any additional income added on his profile, delete the paycheck and recreate it in a private web browser. We need check if this is a caching problem.

Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If the employee's total amount is correct, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

I'll be right here of you have follow-up up questions with this paycheck concern or other topics. Leave a message below or mention me on your replies so I'd get notified. Please have a nice day.