Thanks for reaching out to the Community, @jm-brickwalls.
For the error message "Your account is on hold, contact us", you'll have to reach our Payroll Support. Rest assured, they have the tools that can look further into this error message on your account and help resolve that issue. Due to COVID-19, there's limited staffing for our Payroll Support. This is why queue times are longer for Phone and Chat Support. I appreciate your patience during this time.
If you have any other questions or concerns, please don't hesitate and reach back out! Have a great day.
