United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
MNewc
Level 1
posted
‎January 26, 2022 01:02 PM
last updated ‎January 26, 2022 1:02 PM

Payroll Posting to GL

QuickBooks is posting duplicate amounts to the GL expense account that tracks gross payroll. The weird transactions appear with description, "Gross amounts of wages types not in project."  Up until most recent payroll, the amount being posted on this line was equal to the total of vacation and holiday pay for the salaried employees affected.  The posting line that would normally populate for holiday and then vacation pay is not populating for these employees, and the posted line for Wages (Salary) now includes the holiday and vacation pay a second time.  It is not happening to all salaried employees regardless of holiday and vacation pay status. This started last April, 2021.  It stopped in August - October and then started again in November.  When I contacted support last summer they said it was a system problem.  Now, no one in support seems to know how to handle.  

Reply Join the conversation
2 Comments 2
JamaicaA
QuickBooks Team
QuickBooks Team
‎January 26, 2022 03:31 PM

Payroll Posting to GL

I hear your sentiments, @MNewc. I'm here to help you get the support you need with the duplicate amounts posted to the GL’s expense in QuickBooks Online.

 

I understand how inconvenient it must be to wait this long and experience the same issue again. I know you’ve put so much time and effort onto this.

 

As much as I’d like to assist you further, I can’t do so because the Community is a public forum. Considering that your concern might require an exchange of account information, they have the tools to check your account securely.

 

For the quickest resolution in the meantime, I’d suggest you contact our Payroll Support:

 

  1. In your QuickBooks Online account, go to Help > Assistant.
  2. Select Contact Us and enter your concern, then click Let’s talk.
  3. Choose a way to connect with us: Start a chat or Get a callback.

 

Also, I want to ensure your issue gets prioritized. Hence, I'll be providing our support hours. QuickBooks Online Payroll – Core is available from M-F 6 AM to 6 PM PT. While QuickBooks Full Service Payroll and QuickBooks Online Payroll Elite/Premium, are available any time at any day.

 

Once everything is set, you can then proceed to these links to review your accounts in QuickBooks:

 

 

I want to make sure everything is taken care of for you, so please leave a comment below if you have any other issues or concerns. I'll be here to assist. Enjoy the rest of the day!

Reply Join the conversation
MNewc
Level 1
‎January 27, 2022 01:28 PM

Payroll Posting to GL

Jamaica,

 

Thank you for your response.  I am already working with Athena W to try to resolve the issue via support and have spent countless hours with support with no one able to figure out why this continues to happen.  I do not plan to engage with another support person, but would welcome your input to Athena's investigation.  She can provide information.

Reply Join the conversation
Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.
Featured
Boosting Productivity with Workflows in QuickBooks Online Advanced
Did you know that you can enhance your business processes with the automate...
Read more
Top 5 Questions- Banking
Hello, QuickBooks Community! As we approach the busy season, we want to add...
Read more
Quick Help with QuickBooks: The QuickBooks Corn Maze
As our week of Fall Tricks & Treats comes to an end, we have one final trea...
Read more

Need to get in touch?

Contact us