Payroll setup

Hi there, @barbco196.

Let's perform some troubleshooting steps so you can enter your employee's birthdate without getting an error.

One of the possible reasons why you experience unusual behavior or errors in QuickBooks is that the browser you're using had a data issue. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once logged in, go back and enter your employee's birthdate again. If this works, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to a different one.

After you've successfully entered your employee's birthdate, you can check out this video to learn how to run payroll for each employee: How to Run Payroll.

Don't hesitate to leave a comment below if you have other concerns or follow-up questions about setting up employees. I'm always here to help.

Thank you but unfortunately, that didn't work. It appears to be super glitchy. Our bookkeeper called QB's yesterday and hoping to get it resolved today. So far, very UNimpressed with QBO. Let's hope it gets better!