Payroll tax forms for 4th Quarter 2020 not showing payroll tax payments made - saying a balance is owed when it should be zero

RE: I paid the Dec 2020 941 payroll taxes but when I create the 941 it shows I still owe the balance from December. 

When you review the payment, are the period dates on it correct/ for December 2020?

Yes they are. I have been doing this for 20 years and have never had this problem. Two of my clients I had no problems with but another two had the same issue. 

Yes the through dates were correct. It’s the strangest thing. I have been doing this for 20 years and have never had this happen. What’s even stranger is it happened with two clients but I had two there that had no problems! The two that had issues pay State quarterly but that’s the only thing different.

I have a way to help you with the tax payments, sandyburkart.

The liability payment might have been created in the Write Checks page instead of Pay Liabilities. To determine whether a liability was paid with Write Checks, you can follow these steps:

1. Go to Vendors > Vendor Center.
2. Select the vendor's name.
3. In the Type column, ensure all are listed as Liability Check.
4. If there is a Check, double-click to view the transaction.
5. Verify that this transaction was created to pay payroll liabilities.

If the payment was created in the Write Checks window, you can follow the steps in this article to correct it: Correct liability payments made in Write Checks instead of Pay Liabilities.

Otherwise, reach out to our Payroll Support Team. They can pull up your account and check why you still owe a balance from December.

Here are the steps:

1. Log in to your QuickBooks Desktop program and go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

If you need help with other task in QuickBooks Desktop Payroll, please feel free to browse our articles here.

You're always welcome to post a reply here if there's anything else you need. I'll be around to help you out again. Thanks.

I am having the same problem in Intuit Online Payroll.  One of my clients has a Georgia filing payment, but the form shows it is still due.

Let's resolve the problem you're having with filing your forms, @CB31.

Can you tell us more about the form that is still showing as due? That'll help us get the best resolution for the error you're having.

Did you e-filed this form? Let's try to check the status of  this one. 

To check the e-filing status:

1. Go to Taxes & Forms in the top navigational bar.
2. Go to the section the form belongs to (Quarterly Forms or Annual Forms).
3. Select the name of the form.
4. Choose the liability period they are looking for from the drop down list.
5. Print and/or archive form.

You can check this article to know more about the status terms means: Check e-filing or e-payment status.

Here's the Georgia Payroll Tax Compliance article to help ensure that you're compliant with state payroll tax regulations.

Let me know if you have other concerns with your forms. I’m just around if you need help. Have a great day ahead.

UPDATE:  Thanks everyone.  There was glitch that when I chose the proper payment for the proper pay period (even confirmed it before I sent it and it shows on my confirmation reports) QB changed to the to and from dates after it was submitted which then caused the reports to be off.  I was able to go back and fix it and it hasn't happened on any of my other clients.

Hello,

It is the DOL-4 for Georgia Qtrly taxes.  I have not efiled it yet because it shows a balance due, and I show the tax payment was made through IOP as well, it just didn't flow over to the form.  I have the correct periods, I triple checkec.  I did notice, that the payment said to pay it 1/13/1921, so I deleted that and paid it again with the correct payment date.  Not sure how that happened, but it didn't solve the problem.