Payroll Tax Payments don't show up in the check register after being paid in QuickBooks

Thank you for bringing this to our attention, kg.

I know it's vital for your company to keep your payroll records in order and track tax payments and other transactions. I'm here to help ensure you can see transactions in the register. 

It's possible that there's a latency in posting the tax payments since you're unable to see them on the account. Let's press the F5 button or click the refresh icon to send the latest version of the page you're viewing. 

Next, go back to the register to check the tax payments. From there, click the funnel icon and filter the information. 

For more information on the various methods of filing payroll forms and paying your taxes, feel free to browse these links:

• Pay and file payroll taxes and forms in QuickBooks Online Payroll
• Set up QuickBooks Online Payroll to pay and file your payroll taxes and forms

I've included a link that covers topics about filing tax forms, ways to handle tax notices, and managing workers' information, to name a few: Self-help articles. 

Reach out to me again if you have any clarifications about your federal and state tax payments. I'll get back to make sure you're taken care of. 

Good afternoon Rasa-LilaM,

Sorry nothing solved my issue. I haven't changed anything yet my Minnesota & Federal Tax Payroll Tax Payments don't show up in the Check Register. I really don't understand why QuickBooks make this so darn difficult!

Any other ideas?

Thanks, Kevin

Thanks for getting back with the Community, kg_consulting. I appreciate you performing Rasa-LilaM's recommended troubleshooting.

Since your tax payments aren't showing up in the account's register, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if they display properly.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If they show up while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event screens continue not loading properly while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:
 

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but continue not seeing certain transactions in your Chart of accounts, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a couple detailed resources about system requirements for QuickBooks and working with tax payments which may come in handy moving forward:
 

• System requirements
• Pay/file payroll taxes & forms

If there's any additional questions, I'm just a post away. Have a great Tuesday!

Sad to say, I have tried all of those possible solutions to no avail! I don't get why something so simple can not be resolved by QuickBooks. I love QuickBooks and have a dozen clients that have been using it for many, many, years. Every once in awhile, I could just scream!

Thanks for listening!

Kevin G

Have you checked to see if your tax payment is hitting your bank account twice? I thought I was having the same issue but see now that they cleared my checking account twice. The first time as a "split" transaction totaling $0.03 more on the day that I did quarterly reports, and the second time as two separate transactions 10 days later (I believe that was the day I actually scheduled them to come out). I initially was not finding a duplicate because it was not a perfect match.

Good afternoon,

Sorry, I have tried every possible solution. After being on the phone with QuickBooks for 1 hour, 56 minutes, and 9 seconds, the lady could not figure it out. I really don't know how something so simple can be so darn difficult. 

Have a great day! 

Kevin