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QuickBooks has notified me that I have payroll taxes to send from three different paychecks from last year. This pop up occurred this week and under action for all three dates it says "to send" instead of "complete". These dates are months ago and are just now showing that taxes need to be sent. It is saying that I owe taxes on a few different employees on each of those dates, but not all of them.
The problem is that the amounts requested to send have been paid and show up as paid on my ledger. But the message to send payroll taxes related to these employee withholdings does not go away. Also, when I load into an older saved file it shows that those payroll taxes for those particular employees were paid and debited from my account.
Essentially, QB is requesting that I send payroll taxes for a couple of paychecks last year that I have already paid in full, and my ledger and bank account attest to that. What should I do and who should I contact? The QB online agents were not helpful when I shared my screen with them
Thank you for turning to the Community regarding your payroll tax concern, CraftDean.
Keeping your tax liabilities up to date within the system is essential to ensure that your future tax deposits and filings are accurate. Let's use the prior payment method to clear the error message.
When entering tax payments from the prior year, it is advisable to use the backdoor process outside of the Payroll Setup window. I'm here to help ensure the process is a breeze for you:
Here's an article that goes over the process in detail: Enter historical tax payments in Desktop payroll. From there, you'll also learn when to use the Payroll Setup window to track liability payments.
You can also utilize the solutions in this article to enter paychecks, tax payments, and non-tax payments you already paid this year: Add payroll info to QuickBooks Desktop Payroll.
In the event you run into any roadblocks updating the tax table or sending your payroll data, these articles will walk you through the troubleshooting steps to resolve them:
Keep in touch if you have additional questions about this matter and other payroll-related concerns. I'm always around to provide the assistance you need, CraftDean. Have a good one.
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