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Level 1

Payroll transfer from desktop

We transferred our payroll from desktop to online back in August.  I just recently noticed that the USED sick time and PTO from desktop does not show up on the employees current paycheck issued from the online version.  Is there any way to adjust this information so they can see how much time they're used?

5 Comments 5
QuickBooks Team

Payroll transfer from desktop

Hi there, sandywat. 


I'm here to lend a hand on adding text to the pay stubs in QuickBooks Online.


You can add an indication in the memo field on the pay stubs to let your employees know that vacation pay is PTO. The message will show at the bottom of the pay stubs.


Here's how:

  1. In the paycheck screen, go to Memo field and enter Vacation Pay = PTO.
  2. Hit Preview Payroll.
  3. Click Submit Payroll.
  4. Click the Print pay stubs button.
  5. Scroll down and look for Memo: Vacation Pay = PTO.

You can also take a look at the screenshots below to guide you better.





If you have any other questions, feel free to post here anytime. Thank you and have a nice afternoon. 


Level 1

Payroll transfer from desktop

That doesn't have anything to do with my question.

For ex:  In QB desktop an employee had used 8 sick hours.  When we transferred to QB online those used hours don't show up anymore.  All they see is what has happened since we started using the online version.

QuickBooks Team

Payroll transfer from desktop

Hey sandywat. 


Thank you for the clarification and the example, that helps a lot. Unfortunately, there's no way to show in QuickBooks Online what hours were used previously in QuickBooks Desktop. The two products are two completely different worlds that don't operate or function together. Hence the importance of importing all your information over successfully. You canset up your employee profiles so they have the correct amount of PTO hours coming from Desktop, but you wont see anything used there from prior to the transition. 


If there's anything else I can help with, feel free to post here anytime. Thanks and I hope your Monday is going well. 

Level 1

Payroll transfer from desktop

can someone help me please


Payroll transfer from desktop

Thanks for joining this discussion, @delrus,


I want to help you further with this payroll topic but I need to make sure I had all the details needed. Can you please clarify what issue are you getting with our program? What error message or alerts did you run into?


Kindly add the additional details or screenshots below so I can help you. In the meantime, you can follow the troubleshooting shared by my colleagues here if your situation applies.


However, if your concern is related to a previous case ID that is worked on by our Technical Support Team or billing and account questions, I recommend contacting our live support. To get our live representatives, follow the steps below:


  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:


Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

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