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JustLinda
Level 2

Payroll update 22001 is crashing the payroll setup function when trying to edit employee tax data. When will an update fix this?

 
5 Comments 5
Jen_D
Moderator

Payroll update 22001 is crashing the payroll setup function when trying to edit employee tax data. When will an update fix this?

It's fantastic to be your QuickBooks guide, @JustLinda,

 

If you're having issues while working in QuickBooks Desktop Payroll after a recent update, I suggest running the Repair Tool. This fixes common data file issues. Here's how:

 

  1. Create a back up your company file.
  2. Reboot your computer and close all programs before repairing QuickBooks.
  3. Tap the Windows Start Menu button at the bottom left corner of the computer's screen.
  4. Go to the Control Panel and select Programs and Features.
  5. Click on Uninstall a program.
  6. Pick QuickBooks from the list and press Uninstall/Change.
  7. Hit Continue, then Next.
  8. Mark the Repair radio button, then Next.
  9. Once the Repair is complete, click Finish.
  10. Restart your computer when prompted.

 

If all else fails, please contact our Phone Support Team. Software issues requires pulling up your account, which I am unable to do in this public forum.

 

They can review previous case tickets, so you don't have to restate the concern. They can also escalate this incident to the Data Services Team who handles data corrections in QuickBooks. Here's how to get support:

 

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.



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Kindly update me on the results or if you need further assistance. I'll be around to provide additional help and insights whenever you need it. Have a great day!

JustLinda
Level 2

Payroll update 22001 is crashing the payroll setup function when trying to edit employee tax data. When will an update fix this?

This is not solved. It is happening in QB 2018, 2019, and 2020 so it is a problem with the update not the software.

Also Oregon vouchers OTC and ST-V are not final. Any idea when a new payroll update will come out

GlinetteC
Moderator

Payroll update 22001 is crashing the payroll setup function when trying to edit employee tax data. When will an update fix this?

Let's try another troubleshooting steps, JustLinda,

 

This can happen when your data lists are damaged. We can re-sort them to get this fixed. You can learn more information on how to Re-sort lists in this article. After re-sorting them, we can run the Verify Rebuild in QuickBooks Desktop.

 

To Verify data:

  1. Go to the Window menu, select Close All.
  2. From the File menu, choose Utilities then select Verify Data.

To Rebuild data:

  1. Click the File menu.
  2. Select Utilities, then Rebuild data.

Also, you can check this article to find information on the latest payroll update (22001) for your reference.

 

Keep me posted with the results. I want to make sure this is taken care of.

JustLinda
Level 2

Payroll update 22001 is crashing the payroll setup function when trying to edit employee tax data. When will an update fix this?

Not a fix. This is happening on multiple computers, multiple company files, and multiple versions of QB. I contacted support and it is a known/reported issue that tech is working to fix. 

Michael K
Moderator

Payroll update 22001 is crashing the payroll setup function when trying to edit employee tax data. When will an update fix this?

Thanks for updating us, @JustLinda.

 

Now that you've contacted our Support Team and they've confirmed it's a known issue, they've added you to the list of affected users. This will allow the team to send you updates via email once more information is available. Just keep an eye out in your inbox for new info.

 

I'm also available here if you'd like to check in and see if there are any available updates or have other QuickBooks questions. Have a good one!

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