Hi, Julana. Thanks for sharing the details of the error you’re encountering. I'll share possible scenarios and the steps to resolve them.
To resolve issues tied to payroll updates, it’s essential to ensure your tax table is updated to the latest version:
- Go to Employees, then select Get Payroll Updates.
- Select Download Entire Update to ensure a complete download of the tax table.
- Click Update. You’ll see a confirmation message once the update is complete.
If the tax table update didn’t resolve it, then the problem lies within your company file. Follow these steps to review and fix data integrity:
- Go to Window, then select Close All.
- Go to File, then select Utilities.
- Select Verify Data and review the results:
- If "QuickBooks detected no problems with your data," no further action is needed.
- If an error message appears, search for it on the QuickBooks Desktop support site for fixes.
- If "Your data has lost integrity" appears, rebuild your data to repair file damage.
If the error persists after these steps, I recommend contacting our Live Support team. They can securely review your account, isolate the issue, and ensure the file is repaired properly to avoid further complications:
- Open your QuickBooks Desktop.
- Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
- Enter a topic or questions in the field provided or click the Contact Us button.
- Follow the on-screen steps.
Let us know in the thread if you have more questions. We'll loop back to assist you.
