Payroll Update & Workforce Access

BBB11 · ‎September 18, 2023

2 things, not sure if they are related....

1. When I get payroll updates, it states I have retrieved the latest payroll update & validated my subscription then tells me to go online again before 09/11/2023 today is 9/18/2023. Also give me PS038 at the end of the message.

2. I cannot get access to Workforce as the admin. I have a new employee whom is in the system. She would like to have access to her paystub and QB will not allow me in.

My gut is telling me these things are related?

Candice C · ‎September 18, 2023

Good evening, @BBB11.

Thanks for stopping by and asking your question about the PS038 payroll error you're receiving.

I recommend going through the steps below to help remove this error:

Update and back up your QuickBooks data.
Send your payroll data or usage data.
Identify stuck paychecks.
Verify and Rebuild your data.
Toggle the stuck paychecks.

For more details on how to perform these actions, check out this guide: Resolve payroll error PS038.

If these instructions don't help, I recommend contacting our Customer Support Team for further assistance. Bye for now!

View solution in original post

BBB11 · ‎September 18, 2023

I should also mention, I have tried turning off the firewall. I've been using QB for 10 years now. I have 2023 enhanced payroll subscription. Everything is validated. I have turned off and restarted everything many times. I've also made sure several times that my QB is up-to-date. I also ran the QB fix it and dr app from my desktop.

Candice C · ‎September 18, 2023

Good evening, @BBB11.

Thanks for stopping by and asking your question about the PS038 payroll error you're receiving.

I recommend going through the steps below to help remove this error:

Update and back up your QuickBooks data.
Send your payroll data or usage data.
Identify stuck paychecks.
Verify and Rebuild your data.
Toggle the stuck paychecks.

For more details on how to perform these actions, check out this guide: Resolve payroll error PS038.

If these instructions don't help, I recommend contacting our Customer Support Team for further assistance. Bye for now!

Topics

Training

Community

Resources

Payroll Update & Workforce Access