Login to CAMPS and check your license status. Is your Enhanced Payroll subscription active (green color) or canceled (red color)?

https://camps.intuit.com

I can see how this payroll update issue affects your productivity and employee management, ljsdds. I'm here to ensure you can get payroll updates to pay your employees and record taxes accordingly.

The error message you've encountered indicates that Intuit hasn't received your payroll data from the previous pay cycle. With this, you'll have to send your usage data to fix this. Before doing so, make sure to update QuickBooks Desktop (QBDT) to the latest release and create a backup copy of your company file.

Whenever you're ready, perform these steps:

1. Go to Employees, select My Payroll Service, then select Send Usage Data. If you don’t see this option, follow the next step.
2. Go to Employees, then select Send Payroll Data.
3. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.
4. If the send is successful, get payroll updates again.

If the error persists, continue troubleshooting starting Step 3 in this article: Resolve payroll error PS038.

On the other hand, QuickBooks offers different ways to assist and support customers. Please feel free to contact us anytime you need assistance with our products, ensuring your productivity remains uninterrupted.

Once everything is all set, create your paychecks and send your payroll to pay your employees.

We'll be glad to have you back in the Community if you need further assistance updating your payroll. Just click the Reply button, and we'll be ready to help you. 

I have had this SAME issue for 3 months.  I've had this much of a problem until the last quickbooks update I was made to do.  Now each month I have issues and calling in is a nightmare and I'm promised whatever it is they did fixed the issues and I won't have it again.  BUT, each month I have it again.  How can we fix this issue for GOOD?  

Ensuring you can pay your employees on time is essential for accurate tracking, cdbdjd. Let me make it up to you by making sure you get a detailed explanation of why the issue continues to occur.

I understand that you've contacted our QuickBooks Support Team multiple times, but I would still recommend reaching out to them again. They're equipped with tools to check the cause and provide steps to update payroll. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how to contact our support:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Once done, click Message Us or Let's talk.

I appreciate your understanding on this matter. Please know that we're determined to get this resolved.

I am having this same issue since I was made to update to QB Enterprise Gold in this year!!!!!!

Every month I have to have help fixing the issue! So irritating!

I am having that same issue!!! It is so irritating! Every time there is a payroll update it will not update! So I have to have help EVERY TIME it's time for an update! This started happening this year when I was made to update my QB. This issue needs to be resolved!!!! 

Maintaining accurate payroll information is crucial for ensuring on-time employee payments and accurate tax records, LU2024. I'm here to help you resolve this issue and get your payroll back on track.

To begin with, did you encounter any errors while updating your Payroll? If so, sharing the specific error message would greatly assist us in identifying the issue and providing a tailored solution.

Moreover, I recommend contacting our QuickBooks Desktop Support team to look into the issue with your payroll not updating, especially since you experience this problem every month. Our representatives have the necessary tools and expertise to investigate this matter and can create a support ticket for further examination if necessary.

To contact our support team, please follow these steps:

1. Open QuickBooks.
2. Navigate to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account select Continue and then Continue with my account.
6. Select to Chat with us or Have us call you.

To know our support's availability hours, kindly visit: Contact QuickBooks Desktop support.

Furthermore, you can generate and execute your payroll in QBDT to make sure that your payroll reflects the updated information.

Please keep me updated on your progress and let me know if you have further questions about payroll updates in QBDT. I'm always here to help whenever you need support.

I have called QB support twice now and spent two hours trying to resolve a Error #12057.  Support doesn't even have any information about this error.  We have gone under "File, Utilities, Repair File & Network Problems", we have tried multiple times via QB and separately through all browsers to connect with "Glance" to allow the support to "Share screen with Agent"....nothing has changed.  We also tried "Help, Update QB Desktop" to no avail.  Tomorrow, I am calling in a case number in hopes we can do a hard reboot.  

@WENDY18 

Login to CAMPS and make sure you have the active subscriptions of QB Desktop 2022 or later + Enhanced Payroll.

I know this thread is almost a year old but just wanted to comment here in case this might help someone else.  I am an accountant and had a client having this same issue where the Payroll Updates appear to install normally but then they would get a popup message that says "payroll subscription hasn't been updated for 79 days."  In trying everything I know to troubleshoot this issue, I was out of ideas and came across this thread.  I followed the 1st response from moderator Rea_M below about needing to "Send Payroll Data" and did that for this client.  Which btw -- made no sense because this employer does not do direct deposit in any way, they print paper checks for everyone (they are a small agricultural operation).  I didn't know the Send Data PIN  but i was able to easily reset it, then proceeded to Send Data to Inutit and soon as that transmit finished it popped up with a window about installing payroll updates.  Soon as that finished, the issue had been resolved and taxes were now calculating on paychecks like normal.

I have ZERO idea why this solution worked since this employer does not do direct deposit, but for whatever reason it did.  Hope this can help someone else!

Thank you, @HCoKP  This is exactly the issue we had and how we resolved it. Why in the world an organization with desktop payroll would have to "send payroll data" in order to restore access to payroll files is beyond my comprehension, but at least it worked and we are back in business and not just stuck in a "get update" loop and unable to write checks. 

I was having a similar issue with Payroll Updates not actually updating. It would seem like it was working, but not actually update or advance the date of the next update. I spent months with different support people who struggled to fix the issue and couldn't prevent it from reoccurring. 

I finally realized how to fix it myself by copying my service key, deleting it, and adding it back. After adding back the same service key the update worked. I've had to do this monthly, with every update, but it gets it working at least. 

Employees -> My Payroll Service -> Manage Service Key

Copy it first (and record it somewhere if you haven't already), delete it, and then add it back. 

Hope this helps. I couldn't find a fix anywhere.

I have this problem every month! I’m spent!! 2 hours every month! I do all the steps and yesterday the lady said she had spent to much time helping me she had to get off the phone!! It was ridiculous!! She left me hanging! Now I am doing payroll today and it’s not working!! 

I have honestly done this over and over and nothing they did helped I just reloaded everything and finally to go it to work last month. Now I’m right back to where I was last month. This is an issue on quickbooks end and needs to be resolved! 

Hi, Shelly.

I appreciate your effort in updating your payroll, and I recognize the inconvenience you've been facing each month, especially with the recent interaction where you felt left hanging. We completely understand how critical this feature is for your business.

I want to assure you that we're taking your concerns very seriously, and as such, we're escalating your case to our Next Level Help team. To better understand the recurring issues, they'll be reviewing your comments in the Community forum as well as your recent support cases. You can expect to be contacted by one of our experts within 1-2 business days for the next steps and work towards a resolution.

We appreciate your patience as we work on this matter and we're here to help you every step of the way. Please post back here if anything else comes up. Our team will be here to lend a hand.