Payroll won't update

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https://camps.intuit.com

I can see how this payroll update issue affects your productivity and employee management, ljsdds. I'm here to ensure you can get payroll updates to pay your employees and record taxes accordingly.

The error message you've encountered indicates that Intuit hasn't received your payroll data from the previous pay cycle. With this, you'll have to send your usage data to fix this. Before doing so, make sure to update QuickBooks Desktop (QBDT) to the latest release and create a backup copy of your company file.

Whenever you're ready, perform these steps:

1. Go to Employees, select My Payroll Service, then select Send Usage Data. If you don’t see this option, follow the next step.
2. Go to Employees, then select Send Payroll Data.
3. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.
4. If the send is successful, get payroll updates again.

If the error persists, continue troubleshooting starting Step 3 in this article: Resolve payroll error PS038.

On the other hand, QuickBooks offers different ways to assist and support customers. Please feel free to contact us anytime you need assistance with our products, ensuring your productivity remains uninterrupted.

Once everything is all set, create your paychecks and send your payroll to pay your employees.

We'll be glad to have you back in the Community if you need further assistance updating your payroll. Just click the Reply button, and we'll be ready to help you. 

I have had this SAME issue for 3 months.  I've had this much of a problem until the last quickbooks update I was made to do.  Now each month I have issues and calling in is a nightmare and I'm promised whatever it is they did fixed the issues and I won't have it again.  BUT, each month I have it again.  How can we fix this issue for GOOD?  

Ensuring you can pay your employees on time is essential for accurate tracking, cdbdjd. Let me make it up to you by making sure you get a detailed explanation of why the issue continues to occur.

I understand that you've contacted our QuickBooks Support Team multiple times, but I would still recommend reaching out to them again. They're equipped with tools to check the cause and provide steps to update payroll. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how to contact our support:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Once done, click Message Us or Let's talk.

I appreciate your understanding on this matter. Please know that we're determined to get this resolved.