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I have payroll plus and am trying to get everything setup correctly. Tutorials indicate that I should have menu options that do not appear. The two specifically are "All Lists" > "Payroll Item List" and "Account and Settings" > "Payroll" Why are these options not visible for me?
I've got all the information you need to set up payroll in QuickBooks, Austin1414.
If you want to set up your payroll preferences, it should be from the Settings icon, then Payroll settings.
If it's employees set up, navigate the Payroll menu on the left panel.
Check out these articles to learn more about QuickBooks Online Payroll, adding employees, and other future payroll tasks for reference:
You can always get back to the Community if you need further assistance managing your payroll. We're happy to lend a hand.
My settings are already set up. I am trying to change the payroll schedule and the post I found say that in "Account and Settings" there is a tab on the left that says "Payroll". There is no "Payroll" tab.
Also I am trying to set up direct deposit HSA withholding. This post says there should be Lists then Payroll Item List. As above there is no "Payroll Item List" under my "All Lists"
Why are these menu options not visible or how to do I accomplish what I want another way?
Good afternoon Austin1414,
Thanks for reaching out to the QuickBooks Community and sharing that screenshot. Based on that screenshot, it seems your payroll setting may not be set up correctly. First, could you go to Billing and Subscription to verify that a payroll plan is included as the admin?
In the meantime, I have added this article which includes video presentations, and I would like you to start from Step 2. Some of these steps involve adding your employees, adding payroll tax information, adding payroll history, including workers' compensation if necessary, connecting your bank, and reviewing past payroll tax payments.
Please let me know if you were able to set this up successfully and if it wasn't, let me know as well so we can investigate this matter further. I will be looking out to your response! Take care for now.
Here is my subscription screen
Hello, Austin1414.
Thank you for getting back to us and sharing the screenshots. Based on the screenshots, you already subscribed to the payroll subscription.
Also, I've noticed that the steps you've followed, All Lists > Payroll Item List, is for the QBDT version, and the Account and Settings then Payroll you've mentioned is for QBO UK.
However, for the QuickBooks Online US version, we don't have the payroll option under Account and Settings. To change your Payroll scheduled, you can modify it on the left pane Payroll, then Employees.
Here's how:
To know more about managing your payroll schedule in QBO, you can refer to this article: Set up and manage payroll schedules.
Additionally, to answer your second question on how to set up HSA withholding, I can show you how to do it:
For more details about these steps, please refer to this article: Set up a Health Savings Account (HSA) item in QuickBooks Payroll.
Additionally, here's an article that'll further guide you in managing your payroll account and transactions: QuickBooks Online Payroll Help Articles. It includes topics about subscription management, setting up and editing payroll, and benefits, to name a few. Select the + More topics button to view other selections.
I appreciate your patience regarding the matter. Let me know if you have other payroll concerns, and I'll gladly help. Take care, and wishing you continued success.
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