payroll

Thanks for visiting us today, @jody125,

I’ll be happy to provide some information on how to correct a duplicate payroll.

If you created the paychecks manually, you have the option to delete the one created in error. Here's how to delete a paycheck in QuickBooks:

1. Go to the Employees menu.
2. Choose Employee Center.
3. Click the Transactions tab then select Paychecks.
4. Double-click the paycheck you need to delete.
5. Click the Delete button at the top of the transaction.
6. Click OK.

However, if you created a Direct Deposit transaction, there are a few things you need to consider. You can only void a DD paycheck if the status is still pending and not yet offloaded. To check the status, follow the steps below:

1. Click the Employees menu.
2. Choose My Payroll Service.
3. Select  Account/Billing Information.
4. Sign in using your Intuit Account Login
5. Click the View Payroll Activity in the direct deposit section
6. Enter your Direct Deposit PIN and look for the payroll transmission status.

If the status shows Pending, you can still void the transaction to stop the Direct Deposit. Here's how:

1. Go to the Employees tab.
2. Select Edit/Void Paychecks.
3. Select the correct date range.
4. Click the employee name then click the Void button.
5. Click Done.

Once done, send the voided check to Intuit:

1. Go to the Employees tab.
2. Choose Send Payroll Data.
3. Select Go Online and enter your Direct Deposit PIN.
4. Click OK.

If the status shows Offloaded or Completed, we're unable to cancel or stop a Direct Deposit that's already processed. Here are several options you can try: 

• Wait until the amount is deposited to your employee's account.
• Process a paper check, and do an internal agreement with the employee to return the Direct Deposit.

That should rectify the problem, @jody125. You might find these articles helpful:

Find and delete duplicate paychecks in QuickBooks Desktop Payroll

Cancel a Direct Deposit paycheck

If you have any questions a bout the process or if you need further assistance please let me know so I can get back to you. Have a good day!