Paystub notifications and online paycheck viewing on workforce

Hi Nelson, It's good to have you posting your concern in the Community forum. I recognize the importance of viewing paychecks on workforce, and I'm here to help you sort this out.
 

To confirm, did you receive an invite from your employer to access your pay stubs? If not, then you'll want to reach out to your employer so they can invite you to their Workforce account. 

If you are unable to access the workforce site, it's possible that your employer made changes or adjustments that triggered the error. With this, let's try accessing it using an incognito window and see if the error still appears. If it does, then I highly recommend reaching out directly to our QuickBooks support team so they can further look into the root cause of the error. They have all the necessary tools to pull up your account securely and walk you through the steps to rectify the situation.

Here's how to contact them:
 

1. Open QuickBooks Desktop.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Choose the best way you'll want to reach out to us.

Be sure to review their support hours so you'll know when agents are available.

I'm adding this article to learn how to see and print your pay stubs online or in the Workforce mobile app. You can also see your time off balances and year-to-date pay: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

If you have any additional questions or clarifications, feel free to leave a reply below. I'd be glad to lend a helping hand.

I am the system administrator. 

We have had workforce accounts setup for all employees for years. 

none of our users have received their email notifying them of paystub (payroll has been submitted and and confirmation it was sent successfully) 

NO user is able to access their online account, including myself, that they have had access to for years.

This is not a employee needs to sign up issue.

I am asking this question as the employer!

it is as if all of our accounts have been wiped out. Payroll was successfully submitted earlier this morning, no emails have been received stating your paystub is available to view. 

I have over 150 employees getting the same error I placed above when trying to access their workforce account. 

they all have been setup, some of us for years and have had access for a long time.

we have made no changes other than my question above that I feel you didn’t even read??

Thanks for getting back into this thread and clarifying your concern, @Nelsonjjr.

Let me make it up to you by making sure you get the best help available to get this sorted out immediately.

I've checked here on my end and didn't find any reported issues related to being unable to access the workforce site.

That said, I highly suggest contacting our Payroll Support Team since the Community is a public forum, and we'll need to collect some personal information to help you pull up your account. They're also equipped with the tools to perform a screen-sharing session to investigate this matter further.

Moreover, you can read through this article to help track your payroll and employee expenses in QBDT by focusing on the most essential information for your business: Customize payroll and employee reports.

Keep me posted if you have questions or concerns about managing your employees. I'll be here to lend a helping hand.