Problem changing state tax id

Hello there, lbrady.

We'll have to deactivate your state electronic services first to be able to change the state account number. Let me show you how: 

1. Select the Gear icon, then choose Payroll Settings.
2. Click E-file and e-pay.
3. Select Next to proceed until you reach the State Taxes overview page.
4. Click Manually with paper coupon.
5. Then Next.

After deactivating, you can follow the detailed steps on this page on how to update your state account number and reactivate your electronic services. I'd still suggest contacting our Payroll Support Team so they can get you through errors when updating the state account number. 

Feel free to post your questions here if you need anything else. Take care and have a great day!

Thank you for your reply, the printed out coupon however states on it that "this form must be filed electronically unless a waiver is approved by the department..." Our wi dept of revenue said try support through QBO first, it would be easier!

when I select paper coupons, error message "I need to select physical address..." Where and how do I  do that?

Thank you

please disregard this reply and look at more recent reply

Thank you

Thanks for getting back to this thread, @lbrady.

For me to provide you the appropriate answer, can you verify with where did you get this error message from? 
 

In the meantime, I'd recommend reaching out to our QuickBooks Online Payroll support. This way, they can provide further assistance in updating your state account number.

They also have the tools that can check your account and trace you're getting this error messages. Here's how you can reach out to them:
 

Option 1

1. Click the Help icon.
2. Hit the Contact Us button at the bottom. 
3. Enter your concern in the description, then click Let's talk or Continue.
4. Select Get a callback.

Option 2

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Contact Us.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Please check out our support hours to ensure that we address your concerns on time.

I'm just a reply away if you have other questions with the QuickBooks Online Payroll. Just add the details of your concerns in this thread and I'll help you out.

I am also having trouble updating my state tax id. I cannot

seem to find the “e-file and e-pay” tab to deactivate my state account. 

Thank you for posting here in the Community. Allow me to help share information about updating employee's profile in QuickBooks Online (QBO), Alfreda Mortimer.

QuickBooks will automatically want you to set up taxes for the address/state you've added like Tax ID numbers. Since you're unable to update the information, I recommend contacting our phone support team. They use specific tools to pull up your account to update and deactivate it for you. To do so, follow these easy steps below:

1. Go to the Help menu and click Contact Us. 
2. Type in the description box that you need help, then select Continue.
3. Click Let's talk. 
4. Select Get a callback or Chat.

Please check out our support hours to ensure that we address your concerns on time.

You can use this link for reference: Changing a State Account Number.

Moreover, I'm also adding this resource that you can read for reference: File your sales tax return and record tax payment in QuickBooks Online. This provides some tips and tricks on how to file your taxes seamlessly.

In case you have other follow-up questions about taxes in QBO, let me know in your reply. I'm always around to lend a helping hand. Stay safe and have a wonderful day ahead!

I didn’t post about updating an employee’s profile.. if I wanted to call and talk to someone I would’ve done that in the first place

Thanks for the clarification, @Alfreda Mortimer. Allow me to chime in and share additional information about updating your state tax I.D.

Since you're unable to locate the E-file and e-pay tab to deactivate your state account, let's perform some troubleshooting steps that can help us isolate this. To start off, open your QuickBooks Online (QBO) account via a private or incognito browser. This way, we can see and check if this issue is caused by the stored cache from the browser.

To open a private or incognito window, you can follow these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer & Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P 

If you're able to view the E-file and e-pay tab via a private or incognito window, then you'll need to clear your browser cache. This will remove all the cache and helps your browser to function efficiently. I also recommend using another browser as an alternative.

Also, if you're using QuickBooks Online Payroll (all other versions), I'd suggest contacting our Payroll Support Team. They can change your state account number securely. To reach them, you can follow the steps shared by my colleague above.

For more details on how to change or update your state ID/ account number, refer to this article: Changing a state account number.

With regards to the State Unemployment Taxes (SUI), you can locate your state from our Payroll Tax Compliance Links and review the supported filing method under the Unemployment Tax section.

You can as well check out this link to learn more on how to easily file and pay taxes to the federal and state agency using the E-File & Pay feature in your Online Payroll.

I want to ensure that this gets taken care of for you, so please feel free to update me by posting a comment below. Cheering you for continued success in all of your endeavors.