Processed Direct Deposit

raerae6 · ‎December 08, 2021

Hello all,

I have a major issue. I have two employees who work in two different areas and I need to keep track of the hours in the different department. I import the time sheets QuickBooks Time and when they come over to QBO they are split into the different departments.

I asked customer service if there was a way to assign two of the employees multiple classes, she said not now but that can change the classes and then I can assign them the correct class. She walked me through the steps and it did not work and now the employees all have the same class and I can't change them to the correct class due to the payroll checks being direct deposit and processed. Is there any way to fix this? My reports are all incorrect when it comes to me seeing how much we spent in each class.

Rose-A · ‎December 08, 2021

Hey there, raerae6. Let's get your payroll report corrected.

Since the option to assign multiple classes to employees is currently unavailable, I'd suggest submitting feedback within your QuickBooks Online (QBO) account. This way, it goes to our product developers to help improve your experience while using the program. Here's how.

Go to the Gear icon at the upper right and select Feedback under Profile.
Enter your comments or product suggestions. You can also attach a screenshot or file to combine them all.
Click Next.
You'll be provided a list of suggested help articles related to your comments. You can read through them or choose Skip and send message.
Select the appropriate category from the drop-down menu.
Tap Send message.

On the other hand, to correct your payroll reports, you'll need to void the direct deposit paychecks and recreate them. Here's how to void the check:

Click Payroll in the left panel and choose Employees.
Under Run Payroll, select the Paycheck list.
Select the check(s) you'd like to void. Hit void the paycheck
Click the I understand that this action cannot be undone checkbox.
Select Void Paycheck to confirm the action.

After that, you can now re-create the paycheck:

From the Employees tab and click Run payroll.
Choose the Paper Check under Payment Method.
Tap Preview payroll.
Hit Submit payroll.

If you're unable to void the paychecks, you can reach out to our QuickBooks Online Support for further assistance. As always, feel free to visit our Help articles for QuickBooks Online in case you need tips and payroll-related articles in the future.

You can always drop by if there's anything else I can help you with. I'd be more than willing to lend you a hand.

Rose-A · ‎December 10, 2021

Hi, raerae6.

Hope you're doing great. I wanted to see how everything is going about correcting your payroll reports. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

raerae6 · ‎December 13, 2021

I was told to change all the employees to Do not use class for payroll and update from the timeframe I need, then do a JE and put the correct entries in the correct class. How would I enter the JE?

The payroll check is currently 10/8/21 Employee Name $573 class 201

would I debt payroll for $573 class 201

credit payroll $573 to the correct class

?

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