Showing results for 
Search instead for 
Did you mean: 
Level 1

QB 2019 Desktop Assisted Payroll

The latest release changed when the payroll funds withdrawal from our bank from the day before to the same day employees are paid. Is there a way to change it back so we can see the funds hit our bank the day before employees see their direct deposits?

1 Comment
QuickBooks Team

QB 2019 Desktop Assisted Payroll

Hi Vicky23,


Thanks for reaching out to the Community space.


I would love to help you, but the ability to pull up your account and set up that option for you is done by our support team. This way, we'll be able to secure your account information.


Since you're using QuickBooks Desktop Assisted Payroll, I'd recommend getting in touch with our Customer Care Team. One of our representatives will look into your account in a safe environment and change that direct deposit option for you. Here's how to connect with us:


  1. Open QuickBooks.
  2. Select Help from the top menu bar, then choose QuickBooks Desktop Help.
  3. Hit Contact Us.
  4. Enter "Changing direct deposit settings" in the description box, then select Let's talk.
  5. Click Start a Message to start a conversation.

You'll also want to check our support hours first to ensure that we address your concerns on time.


Additionally, I've included an article that will help you manage and keep track of your employee and payroll expenses: Customize payroll and employee reports.


If there's anything else that I can assist you with, please don't hesitate to leave a comment below. Stay safe.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us