The latest release changed when the payroll funds withdrawal from our bank from the day before to the same day employees are paid. Is there a way to change it back so we can see the funds hit our bank the day before employees see their direct deposits?
I would love to help you, but the ability to pull up your account and set up that option for you is done by our support team. This way, we'll be able to secure your account information.
Since you're using QuickBooks Desktop Assisted Payroll, I'd recommend getting in touch with our Customer Care Team. One of our representatives will look into your account in a safe environment and change that direct deposit option for you. Here's how to connect with us:
Select Help from the top menu bar, then choose QuickBooks Desktop Help.
Hit Contact Us.
Enter "Changing direct deposit settings" in the description box, then select Let's talk.
Click Start a Message to start a conversation.
You'll also want to check our support hours first to ensure that we address your concerns on time.