QB online payroll will not let me process my payroll because of CT family and medical leave is not set. How do I do this?

I'll help you set up the Paid Leave tax rate for Connecticut (CT) in QuickBooks, @ridgefieldorgani. 

The state of Connecticut has implemented a new standalone Paid Family Leave program funded by the collection of taxes from the employee effective January 1, 2021. You can follow these steps to set up the CT Paid Leave rate in your payroll settings.

Here's how: 

1. Go to the Gear icon and select Payroll settings.
2. Click the Pencil icon in the Connecticut tax section.
3. Next to Connecticut Paid Family and Medical Leave select the dropdown menu and choose 0.5%.
   • Note: If you have received a waiver from withholding this rate for all employees from the Connecticut Paid Family and Medical Leave Agency you will need to choose the rate of 0%.
4. Enter the Effective date as 1/1/2021.
5. Select OK to save.

Once done, taxes will deduct from your employees paychecks on the effective date. If you've already run paychecks in 2021 before setting up this rate, the employee will have any catch-up amounts deducted from their next paycheck.

If an employee is exempt from Connecticut Paid Family and Medical Leave, mark them as exempt so premiums won't calculate on their paychecks. To do so, head to the Exempt an employee from Connecticut Paid Family Leave section in this article: Track Connecticut Paid Family Leave.

You might want to visit the Connecticut Paid Leave site for more details. Here's the link: Connecticut's Paid Family Leave.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

I'm having the same problem but when I go to the Gear icon and select Payroll settings. I don't have a choice for Connecticut Paid Family and Medical Leave.

I'm using QB online with QB full service payroll

Thanks for letting us know in advanced the type of subscription that you're using, JIMHMP.

Since you're using QuickBooks Full Service Payroll, I would recommend reaching out to our Payroll Support Team. All changes or new payroll items in your account will be documented. This is because Intuit pays and files the payroll taxes in behalf of you. 

Here's how to reach out to them:

1. Click Help in the upper right-hand corner of QBO.
2. Click Talk to a human, then type in Talk to a human.
3. Select I still need a human.
4. Click Contact Us.
5. Select Get a callback.

You can also go to this link to reach out to the Chat Support Team for QuickBooks Full Service Payroll.

Please take note that our phone and chat support teams are open from Monday to Friday, in between 6 AM to 6 PM Pacific Time. 

The Community is always here if you need anything else. 

When I follow the steps, and opt to edit "Connecticut tax" the only options are 

CT Withholding Setup &

CT State Unemployment Insurance (SUI) Setup

CT family & medical leave does not appear in that section.

Can you help?

I can help in setting up your CT Paid Family and Medical Leave Rate, @plyman777.

The CT Paid Family and Medical Leave Rate is located below the CT State Unemployment Insurance (SUI) Setup. You can check the screenshot below. 

Taxes will deduct from your employees' paychecks on the effective date after adding the rate from the Payroll settings.

Check this track Connecticut Paid Family Leave article for more information.

If you don't have this option, I suggest clearing your browser's cache. This can be a browser issue that is caused by the piled-up cache in the one that you're using.

Try using a private browser or an incognito window when trying to update your Payroll Settings. Then, you can clear the cache in the one that you're currently using if it works. Here’s how:

• For Chrome, press Ctrl + Shift + N.
• For Microsoft Edge or Firefox, press Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to check your accounts using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

You can always get back to this thread if you need further assistance setting up your Connecticut Paid Family Leave. I'm always here to assist. Have a great rest of the day!

I have desktop Enchased payroll. CT family and medical leave comes out as a check. Can I change it to Epay?

You're unable to E-pay the Connecticut (CT) Family and Medical Leave in QuickBooks Desktop,  mboutros.

Since you've already paid it using a check, you can write a check in QuickBooks to record the payment.

You also have the option to submit the tax liability via the CT's website. After making the payment, you can manually record it in QuickBooks by still writing a check.

In case you need to e-pay other tax liabilities, check out this link for instructions: E-file state forms & e-pay state taxes separately.

And, I'm adding this link to learn more about the new standalone Paid Family Leave program: Track Connecticut Paid Family Leave.

Let me know if there are other things you need concerning payroll. I'll be right here to help you.