Hi, DSoto1.
Thank you for posting here on the Community page. I’m here to share some insights about vacation accrual in QuickBooks Online.
In QuickBooks Online, vacation accrual depends on your paid time off policy. At this time, let's check if your vacation pay set up or time off policy is correct.
Refer to this article for more information: Set up and track time off in payroll.
If the issue persists, let’s perform some basic troubleshooting steps to make sure the issue isn’t browser-related. It’s possible that local internet cache files are the reason for this unexpected behavior.
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Once done, try it again. If it works, you need to clear your browser’s cache. This helps removes its stored cache so QuickBooks will function efficiently. Here’s an article to help you with the process: Clear cache and cookies to fix issues when using QuickBooks Online.
You can use this link for additional information on how to issue a final paycheck to a deceased employee in QuickBooks Online.
Let me know if you have additional concerns in managing your employees. I'm one post away.