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DSoto1
Level 2

QB Online Payroll

Please help......

 

I have an employee that past away on 09/17/2021.

The owner of the company is going to pay his widow the employee's bi-weekly salary plus 80 hrs of vacation.

QB online is not recognizing the vacation therefor not adding it to his check.

How do I fix this???

1 Comment 1
LeizylM
QuickBooks Team

QB Online Payroll

Hi, DSoto1. 

 

Thank you for posting here on the Community page. I’m here to share some insights about vacation accrual in QuickBooks Online. 

 

In QuickBooks Online, vacation accrual depends on your paid time off policy. At this time, let's check if your vacation pay set up or time off policy is correct. 

 

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Refer to this article for more information: Set up and track time off in payroll.

 

If the issue persists, let’s perform some basic troubleshooting steps to make sure the issue isn’t browser-related. It’s possible that local internet cache files are the reason for this unexpected behavior. 

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl + Shift P

 

 Once done, try it again. If it works, you need to clear your browser’s cache. This helps removes its stored cache so QuickBooks will function efficiently. Here’s an article to help you with the process: Clear cache and cookies to fix issues when using QuickBooks Online.


You can use this link for additional information on how to issue a final paycheck to a deceased employee in QuickBooks Online.

 

Let me know if you have additional concerns in managing your employees. I'm one post away.

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