QB Payroll Annual Fee refund

Thanks for reaching out to us, @tracymann. I'll be sharing details about the timeline for refund requests and ensuring you'll get the assistance you need in tracking its status in QuickBooks Online (QBO).

The processing time when requesting a subscription refund is determined based on the mode of payment used. 

If you've purchased directly from Intuit using a credit or debit card, allow 7 to 10 business days for it to appear on your credit card statement after processing. If you've paid through Electronic Fund Transfer (EFT), anticipate the refund to appear on your account in at least ten business days.

However, if you bought your subscription from a retail store or other non-Intuit sources, allow four weeks for a mailed refund check following the receipt of your return.

In the event that the processing time for your payment method has passed, we'll need to check the status of your refund request. Reviewing the status of your refund requires pulling up your account securely. The Community is a public forum, and we're unable to access your account information here. That said, it's best to get in touch with our customer support team to verify if the refund is already recognized in our system. 

To do that:

1. Go to the Help icon and select the Search tab.
2. Click Contact Us.
3. Provide a short description of your refund concern, and select Continue.
4. Choose a way to connect with us (Chat with us or Have us call you).

For more information, please see this article: Request a refund for your QuickBooks product.

Moreover, here's an link on how to locate and review Intuit charges: Understanding Intuit charges on your credit card or bank statements. This way, we can recognize which of those charges are from Intuit and where they're coming from.

Feel free to swing by the Community if you have additional questions about requesting a refund. We're always available here to answer your concerns. Stay safe.

I would like the refund for the QB payroll annual fee.   I am no longer using the payroll program.

I'm here with details and steps on how you can get a refund for your QuickBooks Online Payroll (QBOP) subscription, Nancy.

You'll be eligible for a refund for your QBOP annual plan under our satisfaction guarantee if you submit a request within 60 days of the purchase date.

If it's already beyond the 60-day money-back guarantee policy, I'd recommend contacting our Payroll Care team. They can check your account's payroll subscription, verify your qualifications, and process the refund on your behalf. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Select the Payroll topic in the What can we help you with? section.
6. Choose a way to connect (Have us call you or Chat with us).

Once everything is all set, you may want to run payroll reports to get a detailed analysis of your company's financial status and access valuable insights regarding your business and employees.

I'll be here in the Community to provide a prompt response in case you have other concerns about your payroll account. Please don't hesitate to leave a reply below. Have a good one.