I appreciate the time and effort you've spent with our support and I wish you didn't go through all these hurdles, smotsch17.
To answer your question, yes, you can have the reports not filed if payments have not been made by disabling the Auto Pay & File feature in QuickBooks Online. To do that, here are the steps:
- Go to the Gear icon at the top.
- Choose Payroll Settings.
- Go to the Taxes and forms section and select Edit ✎.
- If you want to handle your taxes and filings yourself, select I’ll pay and file the right agencies through their website or by mail.
- Select Save, then Done.
After that, you can now manually file your taxes and forms by yourself moving forward.
As for the penalties, if you’re using QuickBooks Online Payroll Elite, you’re covered by our tax penalty protection, which can reimburse up to $25,000 per year for payroll tax errors. I recommend contacting our Tax Notice Resolution Team for assistance.
Here's how:
- Click the (?) Help button at the top-right corner of your QBO account.
- Choose the Assistant tab to get help from the QB Assistant where QB Assistant will provide answers.
- Click on the Contact Us option to reach an expert for assistance. Remember, you must first submit a question or look for an article to access the Contact Us feature.
Make sure to verify their support hours to see when they are accessible. You can find the Support hours section in this article and choose QuickBooks Payroll.
If you need copies of your payroll tax payments and forms in the future, you can view and print them. For more details, check this article: View your previously filed tax forms and payments. Then, select QuickBooks Online Payroll for the product.
If you have more questions regarding your payroll taxes or any other payroll-related tasks, don't hesitate to reach out. I'm here to assist you!
